SharePoint Consultant, Training & User Adoption (Microsoft 365) Top Secret Clear

The Clearing is seeking a consultant to support a high-profile, mission-critical project within the Department of War. This role serves as the lead for training, user adoption, stakeholder engagement, and business process improvement initiatives that help clients successfully implement and sustain organizational and technology solutions.

The ideal candidate is a strong consultant, facilitator, and communicator who can engage stakeholders, analyze business processes, develop and deliver effective training programs, and drive adoption of new tools and ways of working. This role focuses on helping people and organizations realize value from technology solutions, particularly within SharePoint Online (SPO) and Microsoft 365 (O365) environments.

The consultant will work closely with technical subject-matter experts, project leaders, and client stakeholders to support organizational change, improve business outcomes, and ensure the successful adoption of collaboration and information-management tools.

Qualified candidates must have a Top Secret security clearance (or one that's been active within the past two years) and be willing to work on-site at the client location in Arlington, VA.

What You'll Do

• Conduct needs assessments for site owners and general SharePoint users to identify training needs, skill gaps, and adoption challenges.
• Develop and execute training strategies, plans, and learning roadmaps/paths that support organizational objectives.
• Develop SPO/O365 training materials including job aids, knowledge base articles (KBAs), quick-reference guides, SOPs, facilitator guides, presentations, FAQs, and recorded demonstrations.
• Design and deliver instructor-led, virtual, and desk-side training sessions for end users, site owners, and leadership stakeholders.
• Evaluate training effectiveness and continuously improve content based on feedback and performance metrics.
• Support onboarding and enablement efforts for new users and stakeholder groups.
• Support (or assist) in migration to SharePoint Online efforts.

• Develop and implement adoption strategies that encourage sustained use of new tools, processes, and ways of working.
• Partner with stakeholders to understand organizational needs and barriers to adoption.
• Identify adoption risks and recommend mitigation strategies.
• Support communication planning, stakeholder engagement activities, and change readiness efforts.
• Facilitate workshops, meetings, and working sessions to align stakeholders and drive decisions.
• Support user questions related to SPO content organization, migration, site management, and collaboration approaches.

• Analyze business processes and identify opportunities to improve efficiency, collaboration, and user experience.
• Develop recommendations for process improvements that align with mission objectives.
• Partner with project teams to support implementation and adoption of improved business processes.
• Document workflows, procedures, and operational recommendations.

Compensation

The projected annual salary range for this position is between $90,000 and $131,000. Actual compensation and starting salaries are determined by various factors, including the candidate's education, experience, knowledge, skills, certifications, clearance level, and internal equity. Once at The Clearing, movement through pay bands is based on performance. Base-annual salary is just one component of The Clearing's total compensation philosophy and approach. Employees are eligible to participate in The Clearing's robust benefits programs, including our incentive compensation (bonus) programs; medical, dental, and vision insurance; supplemental health plans; disability insurance; 401(k) plan; paid leave, including parental leave; and pet insurance. Please refer to our Careers Page online for a complete list of benefits.

• Active Top Secret clearance (or active within the past two years).
• Bachelor's degree.
• 6 years of consulting, training, business analysis, user adoption, stakeholder engagement, or related experience.
• Experience designing and delivering training programs for enterprise technology solutions.
• Understanding of permissions, rules, flows, and integration with M365 applications for configuration of SharePoint sites in an enterprise network environment.
• Experience in SharePoint Online Migration efforts.
• Experience conducting business process analysis and improvement efforts.
• Experience supporting federal government or defense clients.
• Excellent facilitation, communication, and client engagement skills.
• Excellent written and verbal communication skills, including client-facing communication
• Strong attention to detail, organization, and time management
• Ability to operate effectively in ambiguous, fast-paced, and high-stakes client environments
• Experience engaging senior stakeholders and navigating complex organizations
• Working knowledge of regulatory requirements to include the Americans with Disabilities Act (Section 508 Compliance) and Safeguarding Personally Identifiable Information (PII)
• Ability to work onsite in Arlington, Virginia.
• Must be legally authorized to work in the United States now and in the future without sponsorship
• Preferred Qualifications:
  • Experience with UI/UX
  • Experience within DoD365 environments.
  • Human-Centered Design experience.
  • Prosci, ATD, or related training/change management certifications.

Physical and Mental Requirements

While performing duties of this job, an employee may be required to perform any, or all of the following: attend meetings in and out of the office, travel (sometimes extensively); occasional evening and weekend work may be required as job duties demand; communicate effectively (both orally and in writing); ability to effectively use computers and other electronic and standard office equipment; and occasionally exerting up to 10 pounds to lift, carry, push, pull, or otherwise move objects, including the human body. Work is primarily sedentary and involves sitting for several hours at a time. Occasionally, walking, climbing stairs, and standing occur in this role. Additionally, this job requires certain mental demands, including the ability to exercise judgment, withstand moderate stress, and maintain attention to detail. The Clearing is committed to partnering with all candidates and employees to ensure reasonable accommodations are made to meet these requirements.

EEO

The Clearing is committed to providing equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, color, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, family medical history or genetic information, political affiliation, military service, or other non-merit based factors. In addition to federal legal requirements, The Clearing complies with applicable state and local laws governing nondiscrimination in employment. These protections extend to all terms and conditions of employment, including recruiting and hiring practices, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training and career development programs.