Director Food and Beverage- temporary housing available

The Claremont Hotel located in beautiful Southwest Harbor, Maine, is seeking an experienced F&B professional to join our team as Director of Food and Beverage!

A little about our resort:

Tucked away in elegant Southwest Harbor, The Claremont Hotel is close to all of Acadia’s best attractions. Of course, with so many on-site amenities, services and dining options, it’s entirely possible to enjoy a perfect vacation without ever leaving our waterfront property. We’ve carefully designed every common area in our Main Hotel and every outdoor seating area, including our numerous decks and porches, to take advantage of our spectacular view of Somes Sound and Acadia National Park. This majestic backdrop combined with our attention to detail at every point of your stay creates a vacation experience like no other.

Job Summary:

The Director of Food and Beverage is responsible for overseeing the successful operation and administration of all food and beverage related departments to include: all restaurants, bar/lounges, room service outlets, and banquets (if applicable). This position must help ensure that the department is continually balanced while focusing on providing an exceptional food and beverage experience to every guest and maximizing department profitability at the same time, and is responsible for ensuring that all food, beverage, and culinary operations are carried out professionally, to standards and at the highest level of service.

Some Areas of Responsibility:

• Responsible for department payroll.
• Responsible for department budget, expenses, and profit.
• Responsible for the supervision of all non-exempt restaurant, bar/lounge, kitchen, and banquet personnel.
• Work with the General Manager to create and execute innovative food and beverage strategies that will drive the hotel to exceed guest satisfaction and revenues.
• Work collaboratively with all members of the food and beverage team in menu planning, development, and execution.
• Ensure food and beverage staff are properly trained to standards and able to carry out the operations of each department.
• Work closely with department supervisors to develop them both personally and professionally.
• Drive outlet revenues through strategic marketing, promotion and up selling efforts.
• Ensure that all complaints regarding food quality, service, or accommodations were investigated and resolved.
• Schedule and receive beverage deliveries, checking delivery contents to verify product quality and quantity.
• Monitor budgets/payroll records and review financial transactions to ensure that expenditures are authorized and budgeted.
• Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities.
• Keep records required by government agencies regarding sanitation, and food subsidies when appropriate.
• Establish standards for personnel performance and customer service.
• Estimate liquor, wine, and other beverage consumption to anticipate amounts to be purchased or requisitioned.
• Review work procedures and operational problems to determine ways to improve service, performance, or safety.
• Organize and direct worker training programs, resolve personnel problems, hire new staff, evaluate employee performance, and administer terminations of food and beverage staff.
• Record and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable.
• Monitor employee and patron activities to ensure liquor regulations are obeyed.
• Inspect supplies, equipment, and work areas to ensure efficient service and conformance to standards.
• Responsible for inventories of equipment, small ware, and liquor.
• Is actively engaged in attracting and retaining talent to the organization.

Necessary Skills and Attributes:

• Requires good communication skills, both verbal and written
• Ability to be focused and self-motivated; there is minimal supervision
• Ability to participate as a part of a team
• Knowledge of operations, its services, and facilities
• Considerable knowledge of complex mathematical calculations and computer accounting programs. Budgetary analysis capabilities required
• Ability to access and accurately input information using a moderately complex computer system
• Ability to effectively deal with internal and external customers, come of whom will require high levels of patience, tact, and diplomacy to diffuse anger, collect accurate information and resolve conflicts
• Most tasks are performed in a team environment with the associate acting as a team leader. There is minimal direct supervision
• Extensive knowledge of the hotel, its services, and facilities
• Thorough knowledge of federal, state, and local laws governing equal employment opportunity and civil rights, occupational safety and health, wage and hour issues, and labor relations, including, but not limited to the following statutes and their comparable state

Success Factors:

· Focus On the Customer. Seek to understand the (internal/external) customer and meet the needs of both the customer and the company.

· Attend to Detail. Ensure that work is accurate, thorough and to the highest standards.

· Communicate Effectively. Clarify and provide information so that coworkers, customers, and suppliers understand and can act.

· Take Responsibility. Demonstrate personal ownership of tasks and follow through to get the required results.

· Fosters Teamwork. Work well in a team environment and motivate teams to sustain exceptional levels of performance.

· Build Strong Relationships. Foster trust and cooperation among coworkers, customers, and suppliers; develop and sustain personal contact in order to provide mutual benefit.

Safety and Security

· Recognizes and reports potential safety hazards in the hotel, such as broken doors or railings, fire hazards, etc.

· Recognizes and reports potential security problems in the hotel, such as locking doors after hours, etc.

· Understands and follows policies and procedures for the hotel’s key control system and ensures others follow them.

Seasonal housing may be available based on time of inquiry.

We look forward to having you join our team!

Job Type: Full-time

Benefits:

• Employee discount
• Health insurance
• Paid time off

Restaurant type:

• Bakery
• Bar
• Casual dining restaurant
• Coffee shop
• Fine dining restaurant

Shift:

• 10 hour shift
• 8 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Work Location: In person