What are the responsibilities and job description for the Lead Concierge position at The Claiborne at Johns Creek?
Claiborne Senior Living is seeking a dependable and detail-oriented Lead Concierge to serve as the primary front desk leader while supporting key administrative functions within the community. This role combines hospitality, organization, and operational coordination to ensure a seamless experience for residents, families, team members, and new hires.
If you take ownership of processes, act with integrity, remain focused on details, and believe our culture matters, this leadership opportunity may be the perfect fit.
Why You’ll Love This Role
- Serve as the central point of connection for residents, families, and team members
- Play a key role in onboarding, communication, and community organization
- Partner closely with leadership and support departments
- Be part of a culture that values professionalism, accountability, and teamwork
What You’ll Do
- Lead front desk operations and set the standard for hospitality and professionalism
- Provide exceptional customer service to residents, guests, and staff
- Support administrative and documentation processes to ensure accuracy and timeliness
- Assist with onboarding coordination and serve as a liaison between departments
- Maintain organized systems for records, billing support, and community communication
- Support leadership with operational and clerical responsibilities
- Ensure a welcoming, efficient, and responsive front desk environment
What We’re Looking For
- High school diploma or equivalent
- 2 years of customer service or administrative experience (senior living, healthcare, or hospitality preferred)
- Strong organizational skills and attention to detail
- Professional communication skills and a confident presence
- Proficiency in Microsoft Office and ability to learn new software systems (EHR/timekeeping systems a plus)
- Ability to multitask and manage competing priorities
- Positive, solution-oriented mindset
Benefits
- Double time pay on major holidays
- Free employee meals
- Up to $1,000 employee referral bonus (no limit)
- Full-time benefits include medical, dental, vision, PTO, life insurance, disability, and EAP
Claiborne Senior Living is an Equal Opportunity Employer and is committed to creating an inclusive workplace where all qualified individuals are considered without regard to legally protected characteristics.