Outcome Coordinator (Part-Time) (Animal Services)

GENERAL PURPOSE: Under general supervision, the Animal Services Outcome Coordinator is responsible for developing, implementing, and overseeing programs that maximize positive outcomes for animals in the municipal shelter. This position ensures animals are successfully reunited with owners, placed into adoptive homes, or transferred to reputable rescue organizations. The Coordinator builds and manages partnerships with community members, volunteers, and rescue groups while promoting humane care, public education, and compliance with animal welfare standards.

PRIMARY DUTIES AND RESPONSIBILITIES:

The following duties ARE NOT intended to serve as a comprehensive list of all duties performed by all employees in this classification, only a representative summary of the primary duties and responsibilities. Incumbent(s) may not be required to perform all duties listed and may be required to perform additional, position-specific duties.

• Coordinate and oversee all animal outcome programs, including return-to-owner, adoptions, and rescue transfers.
• Support the development, implementation, and monitoring of strategies to increase live release rates while ensuring animal welfare and community safety.
• Build and maintain partnerships with adoption agencies, rescue groups, foster homes, and community stakeholders.
• Provide functional guidance to staff or volunteers assigned to outcome-related duties; offer training, support, and performance feedback.
• Ensure accurate recordkeeping and reporting in shelter management systems for all outcomes.
• Prepare and report outcome-related data and metrics; share reports with leadership and stakeholders.
• Manage adoption events, promotions, and outreach activities to enhance community engagement and visibility.
• Collaborate with intake, veterinary, and field operations teams to evaluate animal behavior, health, and suitability for placement.
• Ensure compliance with local, state, and federal regulations, as well as City policies related to animal placement and transfers.
• Support the resolution of escalated customer service issues related to adoption or outcome processes in a timely and professional manner.
• Promote excellence in all departmental programs and community interactions.

Education and Experience:

Associate’s degree in Animal Science, Public Administration, Marketing, or a related field is preferred; AND Three (3) years of experience in animal shelter operations, rescue coordination, or related animal welfare field; AND Experience in community outreach, volunteer coordination, or public education is preferred; AND program management experience is desirable; OR an equivalent combination of education and experience.

Required Licenses or Certifications:

• Must possess a valid Texas Driver License with a good driving record.

• Certification in Animal Welfare, Animal Shelter Management, or related professional credential (e.g., Certified Animal Welfare Administrator) is desirable.

Required Knowledge of:

• Principles and practices of animal care, shelter operations, and animal welfare regulations.

• Adoption, rescue, and transfer best practices in municipal animal services.

• Community engagement, customer service, and volunteer coordination techniques.

• Data tracking and reporting methods, including use of shelter management software.

• Marketing, public outreach, and event coordination strategies

• Local, state, and federal regulations applicable to department programs.

• City policies and procedures.

• Principles of record keeping and records management.

Required Skill in:

• Developing and maintaining effective working relationships with rescue partners, volunteers, staff, and the public.

• Communicating effectively with diverse audiences, both orally and in writing.

• Organizing events and outreach activities to promote animal placement.

• Analyzing outcome data and using it to improve programs and performance.

• Conflict resolution, problem-solving, and decision-making in sensitive or emotional situations.

Physical Demands / Work Environment:

• Work is performed in an animal shelter environment and standard office setting.

• May require exposure to loud noises, odors, chemicals, and animal waste.

• Frequent contact with animals of varying sizes, temperaments, and health conditions.

• Duties may involve lifting or restraining animals up to 50 pounds.

• Regular use of computers, phones, and office equipment.

• Work may require evenings, weekends, and holidays to support adoption events, community outreach, or emergency response.