UTILITY CUSTOMER SERVICE SPECIALIST

THE CITY OF SALISBURY
HUMAN RESOURCES DEPARTMENT
City Office Building
132 North Main Street, 2nd Floor
P. O. Box 479
Salisbury, NC 28145-0479

EMPLOYMENT OPPORTUNITIES

Utility Customer Service Specialist

Your Career, Your Community
As a Utility Customer Service Specialist for the City of Salisbury, you can make a difference! The Utility Customer Service Specialist
ensures customers receive excellent service by assisting each customer in an efficient and friendly manner. This position greets
customers with a pleasant tone and smile, while actively working to resolve questions and concerns regarding utility accounts; processes
accurate deposits and performs basic accounting for daily transactions; collects and reconciles accounts, both in person and over the
phone; receives and responds to citizen inquires and complaints via email; and uses problem solving skills to find creative solutions to
customer inquiries while adhering to operating guidelines. The successful candidate will be able to multi-task, prioritize assignments,
and adapt to a fast-paced work environment while maintaining a positive, professional demeanor.

We offer a rich benefit plan (Health Insurance - city contribution to Health Savings Plan, Dental, Onsite Wellness Clinic, 13 Paid Holidays,
one day of Sick Leave accrued per month, One Annual day accrued per month, Employer Contribution to the NC State Retirement Plan
and City Contribution to 401(k) plan, and more).

Minimum Requirements:

• High School diploma or equivalent; continuous education is a plus

• Must have a valid NC Driver’s License

• Computer experience operating specialized cashiering/ billing software and office equipment

• The ability to transact payments and give appropriate change with accuracy, manage and balance a cash drawer daily based

• The ability to work in a fast-paced high stress environment with a positive, professional demeanor

• Strong interpersonal, verbal, written and telephonic communication skills, with diverse groups of people

• The ability to analyze account details, interpret and explain city policies and programs, to diverse groups of people

• Research and complete complex administrative work on customer account maintenance and billing

• Effective problem solving and conflict resolution skills

• The ability to work independently and driven to be solutions oriented, while maintaining personal accountability, policy

• Strong time management skills

• Embrace innovation and change

• 2-5 years of increasing responsibility in Customer Service

• Bilingual skills are a plus (2.5% increase in pay upon passing bilingual test)

• Cashier and Collections experience is a plus
  

Closing Date: November 5, 2026
Hiring range: $18.51 - $26.48 per hour (Depending on experience)

$2,000.00 sign-on bonus to be paid as a lump sum after successful completion of probationary period.

Must apply online at www.salisburync.gov/careers

For questions, please call/email: Phone: (704) 638-5217; Email: humanresources@salisburync.gov

The City of Salisbury prohibits discrimination on the basis of race, color, national origin, sex, veteran status, sexual orientation, religion,
age or disability in employment or the provision of services. The City of Salisbury is a Drug Free Workplace.