What are the responsibilities and job description for the Telecommunicator position at The City of Mount Holly?
Pay range $38,934 - $58,402.
GENERAL STATEMENT OF DUTIES: Performs communications and varied clerical work for the police function in the community; performs related duties as required.
DISTINGUISHING FEATURES OF THE CLASS: An employee in this class receives incoming routine and emergency calls, dispatches and maintains contact with police units, and calls other agencies for mutual aid as required. Operates dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center. Work also involves the performance of detailed record keeping, monitoring alarms and data entry of police reports. Work requires frequent public contact that requires tact, firmness and decisiveness and judgement in obtaining necessary information from people who are under stress and choosing appropriate courses of action. Work is performed in accordance with department policy and state and federal law, supplemented with specific directions from sworn personnel. Work is normally performed under the supervision of a Sergeant and is evaluated through observation, monitoring of radio communication, discussion and review of reports.
ESSENTIAL JOB FUNCTIONS:
GENERAL STATEMENT OF DUTIES: Performs communications and varied clerical work for the police function in the community; performs related duties as required.
DISTINGUISHING FEATURES OF THE CLASS: An employee in this class receives incoming routine and emergency calls, dispatches and maintains contact with police units, and calls other agencies for mutual aid as required. Operates dispatch equipment, computer terminal connected to the Division of Criminal Information (DCI) and the National Crime Information Center. Work also involves the performance of detailed record keeping, monitoring alarms and data entry of police reports. Work requires frequent public contact that requires tact, firmness and decisiveness and judgement in obtaining necessary information from people who are under stress and choosing appropriate courses of action. Work is performed in accordance with department policy and state and federal law, supplemented with specific directions from sworn personnel. Work is normally performed under the supervision of a Sergeant and is evaluated through observation, monitoring of radio communication, discussion and review of reports.
ESSENTIAL JOB FUNCTIONS:
- Receives routine and emergency telephone calls and personal requests for assistance concerning crimes or general information;
- Operates a variety of electronic equipment to maintain contact with police personnel and other law enforcement units;
- Chooses which police unit to dispatch based on location of caller; dispatches officers to answer requests for assistance;
- Obtains detailed and specific information from callers;
- Provides information about the situation as it develops and/or background information from the DCI system;
- Operates a computer terminal connected with the Division of Criminal Information and the National Crime Information Center to obtain driver’s history, vehicle registration data and criminal record information;
- Maintains communications logs and reports including the nature of calls, actions taken and the times involved;
- Identifies the location of callers to choose and dispatch the proper law enforcement officer or to refer to the proper agency to dispatch fire, rescue, or other law enforcement unit;
- Monitors security alarm systems;
- Monitors activities of officers on patrol and makes and/or maintains radio contact to insure safety;
- Maintains files and reports related to special projects or routine matters and make copies of accident and related reports for the public;
- Makes telephone calls to obtain information for police officers and investigators.
JOB RELATED PHYSICAL ACTIVITY REQUIREMENTS: This position involves sedentary work requiring the employee to occasionally exert up to 10 pounds of force and less force frequently to move objects. Physical activity related to this position may include stooping, reaching, fingering, grasping, talking, hearing, and repetitive motions. Sufficient visual acuity is required to prepare and analyze data figures, perform accounting and transcription functions, and use a computer terminal. An employee in this position will not substantially be exposed to adverse environmental conditions.
REQUIRED KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of the operation of an electronic radio and telecommunications systems and related Federal Communications Commission regulations; working knowledge of the functions, practices and procedures of the Police Department; working knowledge of the physical layout of the City; some knowledge of the organization and operations of other area emergency services; ability to operate computer equipment; ability to accurately receive and transmit radio communications; ability to assess people and situations, to apply sound judgment, to remain calm under stressful conditions and to elicit sufficient and essential information for dispatching and assisting field personnel; ability to speak clearly and distinctly; ability to maintain accurate and complete work activity records and files, including using computer terminals; ability to deal with the public in a calm and courteous manner.
ACCEPTABLE EXPERIENCE AND TRAINING: Graduation from high school and successful completion of SBI, DCI course; or any equivalent combination of experience and training which provides the required knowledge, skills and abilities.
ADDITIONAL REQUIREMENTS: Must pass background check.
City of Mount Holly Benefits
All benefits are subject to change and are contingent on the annual approval of City Council.
- Full coverage health insurance equaling $751.15 monthly in value
- 50% dependent medical care coverage
- 401K - City contributes 5% regardless if employee contributes
- General Retirement – City contributes 12.15%
- $25,000 Life Insurance
- Short-Term Disability
- Vacation and sick time accrual based off of years served in NC retirement system
- 12 hours personal and/or parental leave given to hourly employees
- 13 days of holiday pay (including a floating holiday)
- Floating holiday - one per year
- One annual Grand Hall rental
- Longevity bonus based off years served in the State retirement system
Salary : $38,934 - $58,402
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