Streets Operations Manager

Position Description

The Streets Operations Manager is responsible for overseeing daily operations, maintenance, and service delivery of the Streets Division within the Public Works Department. This role ensures high-quality public services are provided efficiently, safely, and in compliance with applicable regulations. The Operations Manager plays a key leadership role in supervising staff, managing budgets, implementing policies, and supporting strategic initiatives.

Scope of Impact:

The Streets Operations Manager plays a pivotal role in the functionality and safety of a core infrastructure of the city.

Essential Functions

Manage Crew Leaders and provide general leadership to Public Works Service Workers:

• Responsible for personnel and administrative issues for the division, including staffing, labor relations, performance management, and grievances.
• Coordinate the organization, staffing, and operational activities of assigned area of street maintenance division.
• Conducts ongoing feedback, coaching, mentoring, and timely formal reviews of performance for assigned employees.
• Plans work schedule to meet Department demands and to limit overtime costs to reasonable and necessary levels.
• Encourages employee growth and development by providing or encouraging learning opportunities and progression through the Career Development Program

• Management of projects to include renovation of streets, maintenance of streetscape and miscellaneous construction projects.
• Management of the Sidewalk section including citywide repair programs and winter sidewalk snow removal ordinance enforcement.
• Manage all facets of winter snow and ice control removal including plowing, sanding, general street conditions, sidewalks, curbs and gutters, plus signage along avenues and boulevards.

• Review, coordinate and prepare responses to inquiries and complaints addressing the concerns and interests of the City Council, Mayor, City Departments, other agencies and the public.

• Prepares and/or presents contracts, department studies, plans and reports; provides recommendations to the Director, stakeholders and, when delegated authority to do so, public, and private entities in a professional manner that facilitates review, input and decision making on issues affecting the department.
• Lead and support on going Public Works initiatives.
• Emergency preparation and response related to the division.

• Work in collaboration with the Public Works Director and Assistant Public Works Directors on the preparation of the bi-annual budget and Capital Improvement Plan and participate in budget negotiations and presentations.
• Assist in the development and implementation of management systems for long-range planning, resource management, and compliance with statutory requirements, established policies and procedures.
• Approves expenditures for purposes and amounts that are within the budget and within the authorized approval limits of the job.

• Respond to emergency situations, including inclement weather, infrastructure failures, and natural disasters.
• Maintain effective organizational communication by staying informed of department and division activities and ensuring timely and accurate information sharing with internal teams and stakeholders.

• Performs other duties and activities as assigned.

Qualifications

Minimum Qualifications:

• Ten years of Public Works experience
• Five years of supervisory experience
• Valid driver’s license and ability to obtain CDL within one year
• Certificate in Public Works Management or ability to obtain within one year
• A combination of experience and education may be considered

Desired Qualifications:

Bachelor’s degree in engineering, construction management, related field or equivalent.

Supplemental Information

Knowledge, Skills and Abilities Required for Successful Job Performance:

• Demonstrated ability to establish and maintain effective working relationships with a wide variety of city officials, other governmental agencies, and the public;
• Ability to facilitate clear, effective communication across teams, divisions, and departments.
• Ability to foster an atmosphere of trust and openness;
• Ability to resolve escalated problems regarding services to the public;
• Knowledge of developing and managing operating budgets and capital improvement plans;
• Strong research, analytical, and problem solving skills;
• Ability to maintain confidentiality when dealing with sensitive or private information;
• Excellent project management skills, prioritization, and delegation skills; ability to plan and evenly distribute workload;
• Ability to define workflow and establish a clear chain of command;
• Ability to communicate and present PW projects to the general public and other community groups;
• Skill in using personal computer software including MS Office, GIS-based asset management, and work order systems;
• Ability to promote task ownership and accountability;
• Promote effective teamwork and interaction between divisions;
• Ability to promote appropriate inclusivity for effective decision-making;
• Ability to promote employee growth and empowerment.

Physical and Mental Requirements:

Position contingent upon background checks, medical exams and drug testing.

Physical effort is medium, with lifting or carrying limited to 50 pounds intermittently. There is a need to deliver information, which may involve public speaking in front of groups of employees or others. Between 15% and 45% of the time there is pressure associated with a project or activity deadline. Work interruptions are frequent.

Working Conditions:

Work is performed both in the field and in the office. Daily driving is required to visit field sites or attend meetings. The job may involve dealing with and calming individuals who are emotionally charged over an issue.

Some requirements in this job description may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees. All requirements are subject to modification to reasonably accommodate individuals with disabilities.

Requirements are representative of minimum levels of knowledge, skills, and experience required. To perform this job successfully, the worker must possess the abilities and aptitudes to perform each duty proficiently.

This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The City Manager retains the discretion to add duties or change the duties of this position at any time.

Full time Employee Benefits:
The City of Edina offers a competitive benefits package and uses a “cafeteria plan” model, which gives the employee a monthly sum of money and allows them the flexibility to choose how to spend it on the various benefits offered. All insurance coverage takes effect the 1st of the month following date of employment.

• Medical: 9 plans to choose from through Health Partners. All individual plans are fully covered and have leftover money towards other benefits. Family health insurance is also low cost and high quality.
• Dental: 2 plans to choose from through Health Partners depending on your dental needs.
• Vision: Supplemental Vision plan for glasses and contacts
• Long & Short-Term Disability: All full-time employees receive Long Term disability at no cost, with an option to purchase short term disability.
• Life insurance: All full-time employees receive a $20,000 Basic Life policy at no cost, with an additional buy up option.
• Retirement: All public employees are required by the State to participate in the Public Employees Retirement Association (PERA). 6.5% of the employee's gross wage or salary is matched with a 7.5% contribution from the City. Some Police and Fire employees are mandated to participate in PERA at a rate of 11.8% of their gross wage or salary, matched by 17.70% contribution by the City. 457 Deferred Compensation plans are also available.
• Supplemental Accident, Critical Illness and Hospital Care plans
• Employee Assistance Program (EAP): Free and confidential service for all employees and their families

• Paid vacation is available to all regular full-time employees and begins with accruing 3.08 hours/paycheck (10 days per year). The amount increases as the years of service increase.

• Sick leave accrues at 3.69 hours/paycheck (12 days per year).
• Each regular full-time employee is eligible for 13 paid holidays during the year.

• Extended Part-time (30-39 hours/week year-round): Eligible for Health Insurance, 13 paid holidays, Retirement, and Employee Assistance (EAP) program. Employees also accrue Paid Time Off (PTO) at 1 hour for every 30 hours worked.

• Regular Part-time (20-29 hours/week year-round): Eligible for 6 paid holidays, Retirement, and Employee Assistance (EAP) Program. Employees also accrue Paid Time Off (PTO) at 1 hour for every 30 hours worked.

• Flexible Part-time and Seasonal employees: Employees accrue Paid Time Off (PTO) at 1 hour for every 30 hours worked and are eligible for the Employee Assistance Program (EAP).

• Individual benefits may vary slightly depending on the specific position, full or part-time status or union contract.