What are the responsibilities and job description for the Permit Review Coordinator position at The City of Coral Gables?
Responsible for advising and guiding applicants with Building, Planning and Zoning, & Code Enforcement, matters, as well as assisting with external matters such as Fire, Historic, and Public Works. Also performs clerical work processing plans for Development Services and other departments as needed.
Employees in this position are responsible for working directly with the public explaining departmental procedures and providing general guidance to ensure that the entire process is completed in accordance with policies and procedures. Will report to the Development Services Assistant Director for Building Administration.
The following duties are normal for this position. The omission of specific statements of the duties does not exclude them from the classification if the work is similar, related, or a logical assignment for this classification.
Provides intensive customer support requiring a strong desire to serve the public in a friendly, enthusiastic, and professional manner.
Communicates with owners and contractors to ensure proper permit compliance.
Establishes and maintains effective working relationships with work group, contractors, developers, architects, engineers, owners, and the general public while performing the following duties to provide a high level of customer service.
Assists residents and business owners in navigating the Development Services Department and other departments as necessary for various issues including, but not limited to, permitting, issues of design professional/contractors, inspections, occupational licensing, code enforcement issues, and use of online systems.
Provides information to members of the public/permit applicants regarding permit requirements, inspection, and general requirements of the permit process; obtains general information from customers regarding permitting needs; assists the public in completing building permit applications; responds to telephone inquiries regarding permits, permit processes, building codes, and other related ordinances and local laws.
Makes recommendations for the development of practical, efficient, and effective solutions to expedite City services.
Assists, interviews, and obtains information from customers in order to determine their needs; obtains technical and code information from customers regarding permitting needs.
Assures that policies and procedures are followed in the receipt, routing, and processing of permit applications.
Researches problems and complaints regarding permit issues.
Assists in the resolution of customer service issues, either personally, by telephone, or in writing. Maintains records and documents of customer service issues and resolutions.
Examines causes of customers disputes and initiates corrective action with management to improve customer relations.
Serves as a liaison between different departments, resolves and responds to citizens? concerns and attends community and professional association meetings at the direction of the Building official and Directors of Development Services.
Reviews applications and submittals for completeness and assigns process numbers.
Verifies property ownership, contractor licenses, and insurance are updated in the department's databases.
Tracks plans throughout the plan review process to ensure compliance and provides status to the public.
Assists with scheduling inspections.
Maintains various records in accordance with City policy.
Conforms with and abides by all regulations, policies, work procedures and instructions.
Assists other building department staff when not working on permitting cases or as directed by supervisor.
Performs other related duties as assigned.
High school diploma or equivalent.
Associate Degree in public administration, business administration or related field preferred. 3 Years of Experience in Building Department Administration or Permitting.
Or
Equivalent combinations of education and experience that provide the required knowledge, skills, and abilities will be evaluated on an individual basis.
Valid Florida Driver's License.
Salary : $60,561
