What are the responsibilities and job description for the Customer Service Specialist - Headquarters position at The Citizens Bank?
Join our team as a Customer Service Specialist and make every interaction count.
At The Citizens Bank, we believe banking is personal. As a Customer Service Specialist, you'll play a key role in creating meaningful customer experiences-helping individuals and businesses feel confident, supported, and valued every step of the way.
This full-time, onsite opportunity at our beautiful Headquarters branch in Batesville, AR puts you at the heart of our customer experience, where relationship-building and problem-solving go hand in hand.
Why You'll Love Working Here
We're proud to foster a culture rooted in our People First mission-where empathy, respect, and excellence guide everything we do.
You'll also enjoy a competitive benefits package, including:
- Medical, Dental & Vision coverage
- 401(k) with company support
- Life Insurance
- Health Savings & Flexible Spending Accounts
- Paid Time Off
- Gym reimbursement
What You'll Do
In this role, you'll be a trusted resource for our customers across multiple channels-phone, email, messaging, and mail. Every interaction is an opportunity to make a difference.
Key responsibilities include:
- Assisting customers with account inquiries and transactions
- Supporting online banking and digital tools
- Processing transfers and service requests
- Providing timely, accurate, and friendly solutions
- Building strong relationships through every interaction
What You Bring
You're someone who genuinely enjoys helping others and takes pride in delivering exceptional service.
We're looking for:
- Strong communication skills (written and verbal)
- Previous customer service experience
- Solid problem-solving abilities
- A professional, empathetic approach to every interaction
Bonus points for:
- Banking or call center experience
About The Citizens Bank
Founded in 1953, The Citizens Bank has proudly served our communities with a commitment to innovation and exceptional service. Our progressive approach combines modern banking technology with a deep understanding of our customers' needs-so they can truly bank in one place with confidence.
Above all, we remain committed to our mission:
People First.
Citizens Bank is an Equal Opportunity Employer.