Workforce Management Advisor - Express Scripts - Hybrid

Resource Management Group - Long Range Resource Planning Advisor

About the Department:

The RMG team is responsible for collaborating with the operational leadership team to provide insights into staffing needs, efficiencies, expense savings, and modeling impact for various changes within  the overall pharmacy environment. 

Our RMG team supports several lines of business across the Evernorth Pharmacy, including Accredo FE Operations/Biosim Team, ESI Front End Operations, ESI Patient Consult RPh, ESI Trend, ESI Clinical Programs, and ESI WeCare.

Job Summary:

Accurate demand forecasts are essential for managing both cost and quality of the services we provide our customers. As an RMG Advisor on the Long Range team, you are responsible for long range forecasting, vetting labor reduction projects, reporting, supporting operational workstream owners, and providing ad hoc analytical support. The RMG Advisor collaborates closely with short range RMG, operations partners, and others to ensure alignment and deep understanding of variance drivers and risk mitigation plans.

This is a high visibility role that works with numerous business partners and leadership levels. The position requires strong forecasting skills, the ability to develop effective partnerships within the team and across the organization, and analytical expertise to support business partners with in-depth data analysis. The Advisor helps stakeholders make sound business decisions and delivers forecasting models that are statistically robust and easy to explain.

Essential Functions:

• Manage the quarterly Long Range forecast process.
• Ability to articulate key drivers to finance.
• Forecast over forecast or year over year.
• FTE movement related to RMG planning metrics.
• Volume, shrink, QPh/WL%, and learning curve analysis.
• BPO & Operations (CI) project support, including baseline analysis, tracking, and reporting mechanisms.
• Understand the correlation of projects to workforce staffing forecasts.
• Identify opportunities to streamline RMG tasks through automation and AI applications.
• Perform weekly variance analysis, providing insights and recommendations.
• Gather and review short range insights to inform long range planning.
• Analyze actual results versus forecasted expectations and apply learnings to future approaches.
• Project work, such as new staffing analysis and setting up new RMG models.
• Facilitate calls.

Qualifications:

• BA/BS in Finance, Accounting, Economics, or a related field or equivalent work experience preferred.
• 3 years progressive experience in workforce forecasting and budgeting preferred.
• Knowledge of Pharmacy Operations and Workflow preferred.
• Proven experience developing forecasting models, project tracking, reporting, and variance analysis.
• Strong analytical and technical skills.
• Ability to develop an action-oriented validation process, ensuring outputs match expected results.
• Understanding of finance and business acumen.
• Mastery of MS Office software, especially Excel.
• Proficient knowledge of SQL; Hyperion experience or awareness preferred but not required.
• Excellent communication (oral and written) and presentation skills.
• Proven ability to perform in-depth data analysis and present insights clearly.
• Ability to adapt in a dynamic work environment, learn quickly, solve problems, and make decisions with minimal supervision.
• Build relationships with key stakeholders.
• Ability to prioritize and meet timelines and deadlines.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 78,200 - 130,400 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.