Technical Support Associate Analyst - Onsite

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Contributes to the IT Support job family in a support capacity. Helps configure, install, maintain and upgrade computer systems hardware and software. Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices. May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems. Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets. Works under own initiative, prioritizes own work, and meets agreed timescales. Work is subject to frequent review by more experienced professionals in Technical Support.

So, you’re interested in becoming our newest Technical Support Associate Analyst​, huh? Great choice! We know you don’t have a lot of time, so we’ll be brief….

·        Are you all about the follow up and follow through, juggling multiple tasks and knowing what things need to be completed?

·        Do you thrive in a fast-paced, collaborative environment that focuses on delivering great customer service for our clients and customers alike?

·        Can you use your analytical skills to quickly make decisions, followed by communicating with clients and customers with empathy and sincerity?

First things first, we’re a global health service company dedicated to helping people improve their health, well-being and sense of security. But we don’t just care about your well-being, we care about your career health too. That’s why when you work with us, you can count on a different kind of career – you’ll make a difference, learn a ton, and share in changing the way people think about healthcare. #Winning

Now on to the good stuff… what you’ll do:

·        Contributes to the IT Support job family in a support capacity.

·        Responsible for the day to day performance and operation of both PC and LAN hardware and software.

·        Helps configure, install, maintain and upgrade computer systems hardware and software.

·        Performs a broader set of tasks to provide operational support for the organization's information systems and peripheral equipment such as application servers, database servers, web servers, desktops, printers and storage devices.

·        May assist in designing, developing, testing, debugging and implementing operating systems components, software tools, and utilities required for the operation, maintenance, and control of computer systems.

·        Completes output (documents, analyses, product) in specific work area to appropriate time and quality targets.

·        Works under own initiative, prioritizes own work, and meets agreed timescales.

·        The Technical Support Associate Analyst also must provide accurate, timely and creative solutions to end-user computer and network problems. 

The Technical Support Associate Analyst adheres to standard IT practices and techniques and follows established escalation processes for more complex problems.

What you need to do the job:

·     Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

·        A personality. We’re all humans, so let’s have a little fun! #SorryNotSorry​

·        Previous customer service experience preferred

·        Ability to prioritize and handle multiple tasks.

·        Possess in-depth knowledge of the tools and processes required by the role.

·        Functions in complex environments with minimal direction.

·        Solid individual performance while partnering with others.

·        Works well through self-directed effort.

·        Shares knowledge in area of expertise.

·        May serve as a technical subject matter expert.

·        May provide technical assistance to resolve operating issues.

·        General knowledge of Microsoft Operating systems, especially XP, Windows 7 and Microsoft Office

·        General knowledge of Apple computers and operating systems.

·        General knowledge of networking switches and data networks.

·        General knowledge of IP telecommunications systems.

·        General knowledge of Audio Visual Systems

Bonus points for these:

·        Associates Degree in IT or related field or equivalent experience

·        1-3 Years PC/LAN Technical support Experience

·        Continued enhancement of Technical Skills through continuing education/seminars and interaction with other IT disciplines

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.