What are the responsibilities and job description for the Senior Product and Business Systems Advisor - Express Scripts - Hybrid position at The Cigna Group?
The job profile for this position is Systems Analysis Senior Advisor, which is a Band 4 Senior Contributor Career Track Role.
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Systems Analysis Senior Advisor – Product & Automation
Job Summary
The Systems Analysis Senior Advisor – Product & Automation serves as a senior, hybrid role combining Business Product Ownership, Technical Product Ownership, and Systems Analysis to support automation initiatives within PBM / Benefit Automation. This role is responsible for translating complex business, regulatory, and operational needs into high‑quality technical solutions, while leading delivery execution in partnership with onshore and offshore teams. The ideal candidate operates independently, manages competing priorities, and owns outcomes across the full delivery lifecycle.
Key Responsibilities
Product Ownership & Business Analysis
- Act as a Business Product Owner (BPO) for automation initiatives, owning business intent, scope, prioritization, and delivery outcomes
- Partner with stakeholders to gather, analyze, and validate business, operational, and regulatory requirements
- Translate business needs into clear, actionable epics, features, user stories, and acceptance criteria
- Make informed trade‑off decisions balancing scope, risk, timelines, and business value
- Serve as the primary liaison between business stakeholders, operations, and technical teams
Technical Product Ownership & Delivery
- Function as a Technical Product Owner (TPO), collaborating closely with developers, architects, and QA
- Support solution design by providing functional and technical input aligned to system architecture
- Participate in sprint planning, backlog refinement, release readiness, and production validation activities
- Identify and manage dependencies, risks, and delivery blockers across teams
- Support testing, defect triage, and post‑release validation to ensure solution quality
Systems Analysis & Technical Documentation
- Develop and maintain high‑quality functional and technical documentation
- Document business rules, data mappings, automation logic, and system behaviors
- Ensure documentation supports development, QA, operations, audit, and long‑term maintainability
- Contribute to continuous improvement of documentation standards and delivery practices
Offshore Team & Vendor Management
- Provide day‑to‑day oversight of offshore development and administrative consulting resources
- Assign and prioritize work to ensure timely, high‑quality delivery
- Review deliverables for completeness, accuracy, and alignment to requirements
- Coordinate across time zones to maintain delivery velocity and operational continuity
- Act as an escalation point for delivery, resourcing, and access issues
Required Qualifications
- High School Diploma
- 5 years of experience in systems analysis, product ownership, or related technical roles
- Demonstrated experience translating business requirements into technical solutions
- Strong analytical skills with experience in data analysis, data mapping, and business rules
- Experience working in Agile / Scrum delivery environments
- Proven ability to manage multiple priorities and work independently with minimal supervision
- Strong written and verbal communication skills, including technical documentation
Preferred Qualifications
- Bachelor’s degree in a technical, analytical, or related field, or equivalent experience
- Experience serving in a hybrid Business Product Owner / Technical Product Owner role
- PBM, healthcare, or regulated industry experience
- Familiarity with automation platforms, ETL processes, and system integrations
- Experience working with offshore or distributed delivery teams
- Experience supporting compliance‑sensitive or audit‑driven initiatives
Competencies & Behaviors
- Ownership mindset with accountability for outcomes
- Strong stakeholder management and collaboration skills
- Ability to operate effectively in ambiguous or fast‑changing environments
- Attention to detail with a focus on quality and sustainability
- Comfort engaging with both technical and non‑technical audiences
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.