Senior Director, Operations

The Senior Director, Operations is responsible for the management, direction and leadership of our largest fulfillment operation in Whitestown, IN.  This position is responsible for site culture and employee engagement.  This position is also responsible for ensuring that quality, cost, and service targets along with client-specific SLA requirements are met.  This includes planning, coordinating and directing order production for dispensing, and verification of prescriptions within corporate and regulatory guidelines.  This position manages a portfolio of projects, drives change management and rollout to core pharmacies.  The Senior Director, Operations is responsible for creating annual strategic plans for site operations and is accountable to set and manage budget to meet corporate cost-per-fill goals.  In addition, this position will frequently provide site production and cost reporting updates to Senior Management.

 

ESSENTIAL FUNCTIONS

• Responsible for managing and driving the execution of a portfolio of projects across the Express Scripts Pharmacy, delegating responsibility to team members, project support resources and core site pharmacy leaders for driving change management.
• Ensure quality and service standards are maintained along with client-specific contractual requirements.  Oversees implementation of new clients.  Foster ongoing client relationships by troubleshooting escalated issues.
• Responsible for managing the pharmacy performance to cost-to-fill, HD service level targets, DPMO target, performance reviews, continuous improvement and development of Mail Order team members.
• Develop and build leadership talent and capability within the team and direct reports.  Provide stretch learning and development assignments to leaders.

 

QUALIFICATIONS

• Bachelor’s degree in related field or 10 or more years of experience leading large operations.
• Proven leadership skills, team-orientation, and a proactive and optimistic management style.
• Ability to identify opportunities for process improvement and continuous improvement and successfully execute recommended changes.
• Ability to collaborate cross-functionally and on an enterprise level.
• Excellent verbal and written communications and presentation skills.
• Excellent PC Skills including Microsoft Office suite, Internet and Outlook.
• Ability to work cross-functionally to solve complex problems and improve quality and service.
• Ability to manage toward budget, service and quality goals.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.