As a Provider Relations Analyst, you will be part of the Network Management department, responsible for managing and developing strategic relationships with healthcare providers across the European network. You will serve as the primary point of contact for a portfolio of provider accounts, including hospitals, clinics, and specialist facilities, driving engagement, performance, and long-term partnership value.

You will work closely with internal stakeholders across Network Management, Operations, Claims, Clinical, Service, and Commercial teams to ensure providers deliver an exceptional experience to Cigna members while supporting Cigna's strategic objectives.

Success in this role requires a proactive, relationship-focused approach, combining account management expertise, data-driven decision making, and strong stakeholder management skills.

Key Responsibilities

Strategic Account Management

• Own and develop relationships with an assigned portfolio of healthcare providers.

• Act as the primary point of contact for provider accounts and build trusted partnerships with key decision-makers.

• Develop and execute account plans for strategic providers, identifying opportunities to improve engagement, performance, and mutual value.

• Conduct regular business reviews with providers to discuss performance, operational metrics, member experience, and improvement opportunities.

• Support the transition toward a comprehensive provider account management model, including public and private providers in strategic locations.

Provider Performance Management

• Monitor provider performance through operational, financial, and service-related KPIs.

• Analyze utilization, claims, direct payment activity, turnaround times, complaint trends, and other relevant metrics.

• Identify performance gaps, root causes, and opportunities for service enhancement.

• Drive corrective action plans and continuous improvement initiatives with providers and internal stakeholders.

• Ensure providers meet agreed service standards and contractual obligations.

Relationship Development & Provider Engagement

• Lead ongoing provider engagement activities to strengthen partnerships and increase provider satisfaction.

• Manage escalations, complaints, service concerns, and operational challenges, ensuring timely resolution.

• Maintain regular communication and governance meetings with providers.

• Gather and consolidate provider feedback and represent provider needs within the organization.

• Promote provider participation in strategic initiatives, system enhancements, and operational improvements.

Provider Education & Change Management

• Support provider onboarding and integration into the Cigna network.

• Educate providers on Cigna's operating model, processes, digital tools, and service expectations.

• Lead provider adoption of new technologies, platforms, and processes.

• Ensure providers remain informed about operational, contractual, and strategic changes affecting the partnership.

Cross-Functional Collaboration

• Partner closely with Claims, Operations, Clinical, Service, Contracting, and Network teams to deliver a seamless provider experience.

• Coordinate internal resources to address provider needs and support strategic account objectives.

• Contribute to network initiatives, provider segmentation strategies, and market-specific projects.

Provider Visits

• Conduct regular provider visits and business reviews to strengthen relationships, evaluate performance, and identify opportunities for collaboration and network enhancement.

YOUR PROFILE

Experience

• Internal candidates: minimum 1 year of Cigna experience with a strong performance track record.

• External candidates: minimum 2 years of experience in Account Management, Relationship Management, Healthcare Operations, Network Management, Provider Management, or similar customer-facing roles.

• Experience managing strategic accounts and developing long-term business relationships is highly desirable.

• Healthcare, insurance, or international assistance industry experience is preferred.

Skills & Competencies

• Strong relationship management and stakeholder engagement skills.

• Ability to influence and build credibility with senior provider stakeholders.

• Commercial mindset with the ability to identify opportunities that create mutual value.

• Strong analytical capabilities with experience interpreting operational and performance data.

• Excellent problem-solving and negotiation skills.

• Strong communication, presentation, and facilitation skills.

• Ability to balance strategic account planning with day-to-day account management activities.

• Proven ability to manage multiple priorities and work independently in a fast-paced international environment.

• Strong customer and provider focus with a commitment to delivering exceptional service.

• Excellent organizational and project management skills.

• Advanced Microsoft Office skills, particularly Excel and PowerPoint.

Languages

• Fluent English and German required.

• Additional European language(s) such as Scandinavian languages are highly desirable.

Additional Requirements

• International mindset and ability to work effectively across diverse cultures and geographies.

• Strong ownership mentality and accountability for account outcomes.

• Availability to travel approximately 10–20% of the time.