What are the responsibilities and job description for the Project Manager (Epic Delivery Owner) position at The Cigna Group?
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About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
You will lead complex Epics, programmes, and business transformation initiatives within the Technology & Agile Product Enablement Team, with a strong focus on regulatory change, digital enablement, customer journey improvement, and operational readiness.
You will work in a fast-paced, evolving environment where priorities may change, partnering with senior business, technology, risk, compliance, operations, product, and regulatory stakeholders to turn complex requirements into clear delivery plans and sustainable outcomes.
What You’ll Do
- Lead large, complex, and highly visible Epics, projects, and programmes across Business and IT, using Agile, Waterfall, or hybrid delivery approaches as appropriate.
- Partner with senior leaders up to VP and business CEO level to shape, prioritise, and deliver initiatives that support business goals, regulatory expectations, and customer outcomes.
- Chair Steering Committees and provide clear, decision-ready updates on scope, time, budget, risk, customer impact, and regulatory considerations.
- Own delivery governance, including RAID management, decision logs, evidence capture, reporting cadence, stakeholder engagement, and proactive risk and issue resolution.
- Drive business readiness by working with Operations, Product, Compliance, Risk, Technology, and Business Readiness SMEs to ensure change is understood, adopted, and delivered effectively.
- Lead feasibility, scoping, requirements, and impact assessment activities across customer, operational, regulatory, and technology dimensions.
- Support cross-functional teams across locations and time zones by setting clear expectations, managing competing priorities, and seeing work through to completion.
What You’ll Bring
- Minimum of 10 years of experience in Epic, programme, or project management, including Agile, iterative, incremental, Waterfall, or hybrid delivery.
- Experience delivering large digital, regulatory, customer journey, or business transformation programmes.
- Strong understanding of regulatory, compliance, operational resilience, and consumer protection issues within health insurance or financial services.
- Experience translating complex regulatory, operational, or digital requirements into practical delivery plans, business readiness activity, and sustainable change.
- Proven ability to manage budgets, financial forecasting, planning, cost control, and benefits discipline across multi-year initiatives.
- Strong communication skills, with the ability to create clear written, verbal, and presentation materials for senior stakeholders.
Skills
Soft Skills
- Ownership and follow-through in ambiguous or fast-moving environments.
- Adaptability and learning agility when priorities, information, or delivery needs change.
- Strong stakeholder management, negotiation, and relationship-building skills.
- Ability to motivate cross-functional teams and support accountability without direct line management.
- Cross-cultural awareness and comfort working across global teams.
Technical / Functional Skills
- Epic, programme, and project delivery management.
- Agile, SAFe, Waterfall, and hybrid delivery approaches.
- Usage of JIRA or similar work management tool.
- Regulatory governance, evidence-based decision making, and consumer protection considerations.
- Business readiness, change adoption, stakeholder communications, and operational impact management.
- Budgeting, forecasting, planning, RAID management, governance reporting, and delivery controls.
- Microsoft Office, including Word, Excel, Outlook, PowerPoint, and Project.
Preferred skills
- Business degree or equivalent practical experience.
- Project or programme management certifications such as MSP, PMP, PRINCE2.
- Experience managing global virtual teams.
- Experience with large-scale systems environments, multiple Scrum teams, and Release Trains.
Why Join Us
- You’ll receive a competitive salary and benefits package.
- You’ll work in a multicultural and hybrid working environment.
- You’ll have access to Private Medical Insurance and Employee Wellbeing Benefits.
- You’ll be supported through an Educational Development Program to continue building your skills.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.