What are the responsibilities and job description for the Pharmacy Technician Associate Representative - CarepathRx position at The Cigna Group?
Start Date: TBD
This role is a PRN role with working shifts between the hours of 4p EST and 8a EST. Wednesday - Tuesday.
Overview
The Remote Pharmacy Technician ensures continuous coverage for PipelineRx clients and supports pharmacists by managing order flow, triaging calls, and providing first-level technical assistance. This role helps optimize workflow, coordinates coverage during emergencies, and maintains detailed shift documentation. This position requires the ability to work overnights and/or weekends.
Key Responsibilities:
Monitor client coverage and assist pharmacists with order processing.
Triage and manage high‑volume client calls.
Provide basic technical support and coordinate with IT for advanced issues.
Contact healthcare professionals to gather clinical or demographic information needed.
Support workflow during downtime and help secure emergency shift coverage.
Submit nightly shift reports.
Qualifications:
High school diploma required, bachelor’s preferred.
National pharmacy technician certification.
1 year institutional and 1 year retail pharmacy technician experience.
Strong communication, customer service, and IT troubleshooting skills.
Proficiency with MS Office and Google tools.
Why choose us:
Benefits start on Day 1
18 days of PTO within a full calendar year
401(k)
Career advancement opportunities
Bonus eligibility through incentive plans
As part of Evernorth Health Services, this role supports CarepathRx within
our Pharmacy and Care Delivery organization. Our team focuses on
specialty pharmacy and infusion services in partnership with hospitals and
health systems.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About The Cigna Group
Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.