Pharmacy Strategy Senior Advisor - Cigna - Hybrid

SUMMARY:

We are seeking a Strategic Planning Senior Advisor to join the Cigna Pharmacy Management Team. The Cigna Pharmacy team is accountable for 7M members that have a fully integrated benefit across pharmacy, medical, and more. This role blends strategic problem-solving and business acumen with a deep understanding of the pharmacy space to help deliver measurable outcomes across pharmacy initiatives.

The Senior Advisor partners across Product, Clinical, Operations, Technology, Analytics, Finance, Sales, and other matrix stakeholders to translate ambiguous problem spaces into clear opportunities, prioritize investments, build actionable roadmaps, and lead execution from intake through delivery and post-launch optimization.

CORE RESPONSIBILITIES:

Strategy & Business Acumen - Pharmacy Strategy, Roadmaps, and Value Creation

• Support development of pharmacy strategy, strategic priorities, and multi-year roadmaps aligned to enterprise goals and integrated pharmacy outcomes.

• Identify and frame high-impact opportunities using competitive/market context, internal performance insights, and stakeholder input; convert insights into decision-ready recommendations.

• Facilitate alignment across cross-functional partners by clarifying the “why/what,” expected outcomes, constraints, and tradeoffs (e.g., access vs. affordability vs. operational feasibility).

Financial Acumen - Business Cases, ROI, and Investment Prioritization

• Support financial assessments (value models, ROI, sensitivity/scenario analysis) to inform prioritization and funding decisions

• Possess a deep understanding of the pharmacy/PBM/Health plan value chain

• Present clear options to leadership, including risks, benefits, and dependencies—grounded in quantified value and practical execution feasibility.

Customer Experience (CX) Journey Mapping - E2E, Personas, Pain Points, and Requirements

• Assess existing journey maps that span across pharmacy touchpoints (e.g., member, provider/prescriber, client, fulfillment channels) to identify friction, root causes, and “moments that matter that line back up to the strategy.

• Facilitate working sessions to translate journey insights into actionable requirements, backlog items, and prioritized improvement themes (digital and non-digital).

• Partner with the functional capability leads to ensure that the key stakeholders of patient, provider and team member are incorporated in solutions

Executive Communication & Stakeholder Management

• Develop crisp, executive-ready deliverables (memos, presentations, storyline narratives) that translate complexity into decision-ready choices.

• Build strong relationships and influence without authority—navigating enterprise complexity while maintaining a clear focus on outcomes and customer needs.

• Support the Strategic planning team through in depth articulation of the priorities and the value they generate

IDEAL CANDIDATES WILL HAVE A COMBINATION OF THE FOLLOWING:

• Bachelor’s degree in Business, Finance, Economics, Healthcare, Pharmacy, Engineering, or related field (or equivalent experience).

• 5 years of experience in strategy, consulting, pharmacy/PBM, healthcare operations, product strategy, or program/project management roles that required cross-functional leadership.

• Demonstrated financial acumen, including business case development, ROI modeling, and scenario/sensitivity analysis (advanced Excel skills strongly preferred).

• Proven track record of supporting and developing strategic solutions

• Ability to support the execution of key deliverables in support of the strategy

• Excellent written/verbal communication skills, including building executive-level materials and presenting recommendations.

• Advanced degree (MBA/MPH/MHA) or PharmD.

• Experience with pharmacy benefit strategy, benefit design/configuration concepts, and/or claims/fulfillment operations.

• Experience with strategy development for a large healthcare organization

• Certifications: PMP, CSM/SAFe, Lean/Six Sigma (or equivalent applied experience).

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance.  Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.