What are the responsibilities and job description for the Pharmacy Records Management Technician - Express Scripts position at The Cigna Group?
As a Pharmacy Records Management Technician Representative, you will support pharmacy operations through accurate record management and compliance-focused document handling. This role is highly detail-oriented and involves maintaining prescription records, coordinating with Iron Mountain, and safely moving and organizing physical records using material‑handling equipment. Much of the work is independent and requires strong organization, accountability, and attention to detail.
Work Schedule
🕔 Monday – Friday | 5:30 a.m. – 2:00 p.m.
Key Responsibilities
Serve as the primary point of contact for Iron Mountain, managing all related communications and requests
Prepare and ship record storage boxes to Iron Mountain on a monthly basis and retrieve boxes as requested
Sort, organize, and maintain prescription records in compliance with retention requirements
Track and manage records using Excel-based databases
Ensure prescriptions are retained onsite and on the pharmacy floor for the required timeframes
Prepare daily lockboxes for scanning
Operate forklifts and hand jacks to move pallets of records safely
Work independently for extended periods while maintaining productivity and accuracy
Cross‑train in other functional areas based on business needs
Qualifications
High School Diploma or equivalent required
3 years of relevant experience in a pharmacy dispensing environment
Active Missouri State Pharmacy Technician License required
Proficiency with Microsoft Word, Excel, and email; ability to navigate the Iron Mountain website
Strong organizational skills with exceptional attention to detail
Ability to adapt in a fast‑paced, changing work environment
Willingness to work a flexible schedule to support high‑volume periods
Comfortable operating forklifts and other material‑handling equipment
Prior forklift experience preferred; training provided onsite
Physical Requirements:
Sit and/or stand for lengthy Periods
Lift up to 50 lbs. occasionally and 30 lbs. frequently
Perform repetitive motion with fingers, hands, and arms
Work may be in confined areas close to machinery
Work may be in performed in an environment with varying noise levels
What we offer:
Health coverage effective day 1 (including Medical, Dental and vision
401(k) plan with company match
Holiday Pay and Paid time off
Education/Certification Program (Grow to Thrive)
Career Growth and advancement opportunities
This position may offer a sign on bonus.
Please note: This position is fully on‑site and does not permit remote work. Any references to home‑based internet requirements do not apply to this role.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.