What are the responsibilities and job description for the Pharmacy Production Clerk Representative - Accredo position at The Cigna Group?
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We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply!
Our people make all the difference in our success.
Are you ready to expand your impact within pharmacy operations? As a Pharmacy Production Clerk Representative, you will play a key role in ensuring medications are prepared, packaged, and distributed accurately while serving as a trusted resource for team members. In addition to performing pharmacy production activities, you will help support onboarding and training efforts, share operational knowledge, and serve as a subject matter expert to promote quality, consistency, and operational excellence.
This position offers the opportunity to strengthen your pharmacy operations expertise while supporting the development and success of your teammates. If you enjoy collaborating with others, sharing knowledge, and helping drive high-quality results, this role provides an excellent opportunity for professional growth.
Why Join Our Team?
Make a meaningful impact by helping patients receive essential medications safely and on time.
Build experience in a growing healthcare and pharmacy operations environment.
Develop valuable leadership, mentoring, and coaching skills.
Serve as a subject matter expert and trusted resource for pharmacy production processes.
Support team member development through training and knowledge sharing.
Explore opportunities for career growth across pharmacy operations, healthcare services, and leadership pathways.
Be part of a collaborative team committed to quality, continuous improvement, and service excellence.
Responsibilities
Perform all Pharmacy Production Clerk Associate Representative responsibilities while consistently meeting quality and productivity standards.
Serve as a subject matter expert for pharmacy production workflows, policies, procedures, and quality standards.
Assist with onboarding and training new team members on production processes, safety expectations, quality standards, and best practices.
Provide ongoing guidance and support to team members regarding operational questions and process execution.
Model and reinforce quality expectations, safety standards, and established procedures.
Support leadership by identifying training opportunities, process improvements, and operational efficiencies.
Ensure each package receives the correct paperwork, envelopes, medications, packing materials, and shipping labels before shipment.
Consistently work on only one order at a time to ensure accuracy and quality.
Ensure shipping information and patient addresses are accurate and printed correctly.
Accurately package prescriptions requiring special handling according to specific process and policy requirements.
Perform visual inspections of patient-bound medications and packaging for quality concerns.
Support medication preparation activities, including inspecting, labeling, and repackaging medications from manufacturer containers when applicable.
Prepare mail sacks, bulk containers, and packages for shipment and distribution.
Perform material handling activities, including stocking shelves, replenishing workstations, and maintaining inventory supplies.
Promote collaboration and share best practices across the team.
Escalate issues appropriately and provide recommendations that support quality and continuous improvement.
Maintain a clean, safe, and organized work environment.
Perform other duties and special assignments as needed to support pharmacy operations.
Required Qualifications
Minimum of 1 year of relevant experience.
General PC knowledge required.
Excellent verbal and written communication skills.
Strong attention to detail and commitment to quality.
Good visual acuity.
Ability to read, compare, and differentiate data accurately.
Ability to review small medications, labels, and bottles for extended periods of time.
Ability to stand and walk for extended periods throughout the workday.
Demonstrated ability to assist others, share knowledge, and support team success.
Ability to demonstrate flexibility and adaptability while performing different roles throughout a shift.
Ability to lift up to 40 pounds.
Preferred Qualifications
Experience assisting with training, onboarding, mentoring, or coaching team members.
Experience serving as a subject matter expert or resource for operational processes.
Experience supporting quality improvement or operational excellence initiatives.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.For this position, we anticipate offering an hourly rate of 18 - 27 USD / hourly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus plan.
At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year, paid holidays, and leaves of absence. For more details on our employee benefits programs, click here.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.