What are the responsibilities and job description for the Pharmacy Operations Supervisor, Fulfillment - Accredo position at The Cigna Group?
The Supervisor is responsible to lead day-to-day operations of pharmacy team members, monitors and improves productivity and performance standards, plans and directs work flow and project assignments. Responsible for attaining or exceeding production goals for their respective area daily. Conducts hiring, training, and evaluation of front line team members. Responsible for team’s adherence to employment policies and corporate values. Works with the Pharmacy senior leadership team to establish team and site standards and expectations, operational processes and procedures, and the business work plan for the team. Recognizes and recommends operational improvements.
This is a 100% onsite position in Warrendale, PA.
Shift: Rotating 5X8 (9am-6pm, 11:30am-8:30pm)
Essential Functions
- Supervises the team of the senior pharmacy technician associates in one or more sites. Works to develop employee’s supervisory skills, evaluates performance and provides feedback, and oversees resolution of employee relations issues. Oversees hiring and training of new associates.
- Develops and tracks compliance to quality, productivity, and service standards.
- Works with Operations Director to develop strategic business work plan goals. Tracks and periodically reports progress to senior management. Assist with Budget Planning.
- Implement programs and process improvements to enhance the level of internal and external customer service provided. Work with operations management to analyze operations and overall efficiencies of the senior pharmacy technician teams.
- Serve as a point of escalation for issues requiring a higher degree of expertise or discretion to resolve. Represents pharmacy operations in cross-functional meetings and projects.
- Special projects as assigned.
Key Qualifications
- High School Diploma or equivalent
- Registered or willing to register as a pharmacy technician
- Relevant operations experience (i.e., pharmacy, warehouse, distribution, production, manufacturing, or engineering)
- Demonstrated leadership capabilities; 2-3 years supervisory experience preferred
- PC knowledge including Microsoft applications
- Knowledge of pharmacy regulations a plus
- Demonstrated leadership skills and the ability to effectively develop, train and coach less experienced team members with the patience to explain details and processes repeatedly.
- Excellent oral and written communication skills
- Ability to adapt in a dynamic work environment, make independent decisions
- Advanced problem solving skills and the ability to work collaboratively with other departments to resolve complex issues with innovative solutions
- Willingness to work a flexible schedule for peak times
Why Choose Us?
Comprehensive Health Coverage from Day One (including medical, dental, vision).
Competitive Holiday, Paid Time Off (PTO), and Overtime Compensation.
Robust 401K Plan with Company Match.Vibrant and Inclusive Culture: Embrace our engaging and welcoming workplace environment, where authenticity is celebrated.
Join us in shaping the future of pharmacy operations while enjoying a supportive and enriching work environment that fosters professional growth and fulfillment. Apply now to embark on a rewarding career journey with us!
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you need a reasonable accommodation to complete the online application process, please email seeyourself@thecignagroup.com for assistance. Please note that this email inbox is dedicated to accommodation requests only and cannot provide application updates or accept resumes.
The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.