What are the responsibilities and job description for the HIH - Infrastructure Engineering Associate Advisor position at The Cigna Group?
INTRODUCTION TO EVERNORTH:
Evernorth Health Services India, established in Hyderabad in 2024, is an innovation hub for Evernorth Health Services, the pharmacy, care and benefits division of The Cigna Group. The innovation hub will support innovation-focused areas, such as generative AI, product development, process improvement, analytics, and software engineering across The Cigna Group and its businesses. Evernorth Health Services India builds on The Cigna Group’s existing presence in India.
About Evernorth Health Services:
Evernorth Health Services (Evernorth) is the pharmacy, care and benefits solution division of The Cigna Group - a Fortune 16 global health company with 75,000 employees, 186 million customers in more than 30 countries and jurisdictions around the world. Evernorth exists to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people. We do this by creating and connecting premier health services offerings, such as benefits management, pharmacy, care solutions, insights and intelligence.
About Cigna:
The Cigna Group is a global health company committed to improving the health and vitality of individuals and communities around the world and includes products and services marketed under its Cigna Healthcare and Evernorth Health Services subsidiaries. Cigna Healthcare is the health benefits provider of The Cigna Group, serving customers and clients through its U.S. Employer, U.S. Government, and International Health business. Evernorth Health Services is the pharmacy, care and benefits solution division of The Cigna Group.
Job Overview:
Position Overview
Job Title
HIH - Infrastructure Engineering Associate Advisor - ALM Engineer
The ALM Engineer will report to Manager and is responsible for the configuration, operation, and support of Application Lifecycle Management platforms used to govern build, test, transport, release, and operational monitoring activities across SAP and integrated enterprise systems.
Responsibilities:
This role supports end‑to‑end lifecycle execution by enabling compliant release workflows, transport management, test coordination, and operational visibility, while aligning with Evernorth change, security, and audit standards. Works closely with SAP Basis, Development, Change Management, Security, and Infrastructure teams. Mentoring team and ensuring tasks are delivered on time.
positions are accurately requested and reflected within an Applicant Tracking System (ATS).
ALM Platform Administration & Configuration
< >Configure, maintain, and support ALM platforms such as SAP Cloud ALM and/or SAP Solution Manager (ChaRM, ITSM, Focused Build).Enable and support ALM capabilities including: Project and release managementTransport and deployment coordinationTest management and validation trackingIntegration and system monitoringSupport platform transitions and enhancements (e.g., Solution Manager to Cloud ALM).Coordinate application transports across Development, QA, Stage, and Production environments in alignment with approved change records.Ensure release and deployment activities follow defined workflows, approval gates, and segregation‑of‑duties requirements.Support HotNews, security notes, and defect fixes by enabling traceability across build, test, and deploy phases.Align ALM execution with Evernorth Change Management requirements by: Integrating releases and transports with approved change recordsEnsuring required ALM artifacts (test evidence, approvals, logs) are capturedSupport audit and compliance activities by providing ALM evidence for: Release approvalsTransport historiesTest execution and validation resultsConfigure and maintain ALM monitoring capabilities including: System and integration healthJob and interface monitoringAlerting and analytics dashboardsProvide operational insights and reports to support release readiness, incident response, and continuous improvement.Develop and maintain ALM documentation, runbooks, and standard operating procedures.Identify gaps in lifecycle execution (manual steps, missing controls, tooling limitations) and recommend improvements.Support adoption and usage standards for application and technical teams interacting with ALM tools.
Qualifications:
Education:
< >Any bachelor’s degreeEducation:
Any bachelor’s degree
8-11 years of experience in Application Lifecycle Management, Release Engineering, or SAP Technical OperationsHands‑on experience with SAP Cloud ALM and/or SAP Solution Manager (ChaRM, ITSM, Focused Build, Monitoring)Experience supporting complex SAP landscapes (S/4HANA, ECC, integrations, middleware)Strong understanding of: End‑to‑end SDLC and ALM methodologiesSAP transport management and release workflowsChange and release governance in regulated environmentsFamiliarity with audit, compliance, and segregation‑of‑duties requirements as they relate to ALM toolsStrong analytical and troubleshooting skills within ALM platformsAbility to coordinate across development, basis, change, and security teamsDetail‑oriented with a focus on traceability, control, and platform stabilityClear written and verbal communication skillsSAP Cloud ALM or SAP Solution Manager certificationITIL Foundation CertificationExperience supporting healthcare, financial services, or other regulated enterprisesExposure to BTP‑based integrations or hybrid SAP landscapesALM EngineerSAP ALM / ChaRM EngineerRelease Engineering – SAP Platforms
Work Hours:
2.30PM IST to 11.30PM IST or Rotation basedEqual Opportunity Statement:
Evernorth is an Equal Opportunity Employer actively encouraging and supporting organization-wide involvement of staff in diversity, equity, and inclusion efforts to educate, inform and advance both internal practices and external work with diverse client populations.
About Evernorth Health Services
Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.