Enrollment/Billing Representative - Cigna Healthcare - Remote

This position provides essential support for both the billing and accounting functions at Allegiance. For billing, responsibilities include gathering rate information to prepare monthly health group billing and premium statements, ensuring timely facilitation of fixed cost payments. The incumbent will also carry out general accounting duties, such as reporting, reconciliations, and data entry.

Billing Responsibilities

The Enrollment & Billing Representative prepares monthly health billing statements for client groups. Verifies the accuracy of enrollment information for each group billed. Compares and verifies the accuracy of billing rates to information contained in each groups’ ASA. Gathers data from brokers or marketing staff to set new, renewal, or revised group rates.  Relays relevant renewal information to the appropriate Enrollment Specialist as it is accumulated. Prepare premium statements and check requests based on billing information. Compiles various spreadsheet reports pertaining to billing and rates as requested; creates invoices for special circumstances as required. Resolves problems by collaborating with Flex Bookkeepers, Enrollment Specialists, Accountants, marketing personnel, and brokers. Answers telephone calls and email questions from clients and brokers. Tests health billing functions for software updates. Contributes to the daily workflow with regular and punctual attendance. Ability to multi-task.

Accounting Responsibilities

The Enrollment & Billing Representative updates accounting reports and emails to Allegiance personnel. Completes monthly reporting for Flex Department in collaboration with Staff Accountants. 

• Minimum Education: High school graduation or GED required.

• Minimum Experience: Experience with computers required; accounting or bookkeeping experience preferred.

Other Qualifications:

• Excellent oral and written communication skills required.

• PC skills including Windows, Word, Excel, Access, internet, and email applications.

• Must be able to adapt to software changes as they occur.

• Ability to learn all functions of the claims processing software program necessary for billing and adapt to software changes as needed.

• Ability to enter data accurately and precisely.

• Basic accounting and mathematical skills.

• High level of interpersonal skills to work effectively with others.

• Ability to organize and recall large amounts of information, including interactions with employees, agents, plan participants, and clients.

• Ability to project a professional image and positive attitude in any work environment.

• Ability to comply with privacy and confidentiality standards.

• Ability to analyze and solve problems with professionalism and patience, exercising good judgment when making decisions.

• Ability to operate typical office equipment.

• Working knowledge of general office procedures.

About Allegiance by Cigna Healthcare

Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Cigna Healthcare

Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.