Data Management Strategy & Governance Advisor - Remote

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

Are you looking for an exceptional career opportunity in data analytics? Do you enjoy learning new technology in a fast-paced environment? Are you ready to support a team that distributes essential data/reporting to business partners and leaders? This opportunity focuses heavily on data manipulation, trend analysis and reverse engineering issues within data mind set to publish quality data and reporting to drive real time business decisions. This position requires combining business acumen with technical and analytical skills to perform day to day tasks, while committing to ensuring ‘Customer Success’ by supporting the values of the Product Organization. Candidates will have the opportunity to use critical thinking skills to improve the triaging and resolution of business issues and requests presented to the team.

Job Description Summary

This is a dedicated team that contributes to providing expert content/professional leadership on complex Data Measurement & Reporting assignments/projects. Delivers analytical and operational reporting, healthcare market trend, risk analysis, business performance measurement and management dashboards of enterprise reporting through the use of Ecosystems and self-service tools across the organization. Provides guidance on end-user needs, informs reporting solution design, and fulfills data and measurement requests in support of business priorities. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives quickly to market. Focuses on providing thought leadership within Data Measurement & Reporting but works on broader projects, which require understanding of wider business needs and collaboration. Recognized internally as a subject matter expert and point of contact for business partners (contracting, clinical, analytics/data science).

Responsibilities

• Root cause analysis of application issues.  This includes identifying, validating, and documenting issues.  Effective communication and prioritization of issues with business team and includes testing out solutions and implementing into production.

• Support the Business Intelligence (BI) Solutions Development team for application enhancements and new content.

• Translates customer objectives into requirements understanding and proactively anticipating user needs.

• Engage in operational readiness activities to ensure that project “go-live” is stable and successful

• Work across teams including Data Science, Clinical and Medical Economics to deliver new reporting capability and efficiencies to customers.

• Identify and take ownership of issues with the ability to engage appropriate partners in order to drive to resolution.

• Enforce Service Level Agreements (SLA’s) through effective partnering with upstream data sources to ensure timely and accurate reporting for internal users and customer delivery.

• Enable type Site Reliability Engineering (SRE) by working with stakeholders to identify & define the service level indicators (SLI) and objectives (SLO)

• Work closely with engineering teams on monitoring and performance management tools initiatives to improve system reliability and performance.

• Support ‘big data’, analyze large data sets to identify root cause of reporting issues, rationalize report outcomes, and/or pinpoint opportunities for improved reporting outcomes.  

• Experience in identifying operational efficiencies for improving asset performance, availability, and overall reliability for stakeholder consumption.

Qualifications 

• Bachelor’s degree in business administration, health management or Computer Science and Information Systems preferred with 5 years’ work experience in health care/managed care field with direct responsibility for data analysis and management, relational databases, and reporting.

• Effective leadership having the ability to take ownership, communicate with all Matrix partners, listen to feedback, and have the flexibility to solve problems in an ever-changing workplace.

• Ability to work comfortably with all levels of management including senior level leaders

Proven ability to navigate in an ambiguous environment.

• Experience in strategic planning, process automation and business applications

• Excellent oral and written communication skills

• Demonstrated attention to detail, ability to compile and analyze information, and provide resolutions or recommendations for improving operational processes.

• Project management skills and demonstrated ability to work independently while managing multiple projects and priorities.

• Ability to understand complicated concepts and break them down into easy to understand and meaningful information.

• Knowledgeable of Healthcare Data - Member, Provider, Clinical, Claim, and Eligibility Data.

• Hands on experience with strong database querying skills utilizing SQL Server, TOAD, Hadoop, HUE, and SAS (EG) or Teradata required.

• Experience with Amazon Web Services (AWS)

• Experience with reporting tools such as Excel, LOOKER, Tableau, COGNOS, ServiceNow or SCORE.

• Understanding of software skills such as business analysis, development, maintenance and software improvements

• Exposure to standard software development practices including agile, deployment pipelines, continuous integrations and continuous delivery

• Experience in monitoring tools (Splunk, Dynatrace, & CA APM) a plus

• Experience with Python a plus

• Site Reliability Engineering (SRE) experiences a plus

Must be a current contractor with Cigna Healthcare, Evernorth Health Services, or one of their subsidiaries.

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 92,400 - 154,000 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That’s why you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna Group.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.