Client Manager

About Cigna Healthcare

Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well being, and peace of mind of those we serve.

Cigna Saudi Arabia, a branch of Cigna Worldwide Insurance Company, and the first foreign company license by Insurance Authority in KSA, is committed to delivering best-in-class health solutions aligned with Vision 2030.

You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.

We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.

About the Role

The ideal candidate will be responsible for managing a book of business for
existing accounts, Resolves complex customer issues and Identifies improvements to prevent issues from re-occurring. Educates clients on plan design and renewal options.

Completes day-to-day Account Management tasks without immediate supervision
 

Key Responsibilities :

• Managing a portfolio of clients in GCC.
• Engaging with our brokers/clients regularly.
• Service and support our brokers/clients as required with focus on business excellence for the organization.
• Conduct strategic meeting on following topics but not limited to retention rate, success, challenges.
• Building and maintaining relationships with brokers and internal customers.     
• Pro-actively manage and negotiate renewal for our portfolio by executing annual renewal strategy and optimizing rate action & profitability.
• Understand Compliance requirements in the GCC and pro-actively identify any Compliance risk for your brokers/clients.
• Develop and maintain strong relationships with an assigned portfolio of clients by pro-actively engaging in regular communication by email, field-based meetings, or telephone with our partners and direct clients.
• Conduct strategic meetings on quarterly basis with your brokers face to face – including their management - to review the retention rate, the successes, and challenges.
• Take the lead in day-to-day enquiries for assigned portfolio working with internal stakeholders to resolve in agreed timelines.
• Look for growth opportunities throughout the year with existing groups.
• Database Management, ensuring all relevant details are recorded accurately including Salesforce which should be a minimum of 98% accuracy.
• Responsible of entire renewal process for the assigned portfolio and achieve financial targets set every year
   

What You’ll Bring :

• Bachelor’s degree or equivalent.

• Minimum of 4 - 6 year working in similar role ( account Management )

• Experience in the healthcare insurance industry is a MUST

• Fluency in spoken and written Arabic and English.

Skills :

• Influencing and negotiating
• Works well under pressure
• Experience of collation of data and statistical analysis
• Strong interpersonal skills
• Ability to take ownership and demonstrate initiative
• Capable of prioritizing workloads in order to meet tight deadlines
• Sound knowledge of excel and word
• Flexible & strategic
• Basic Microsoft applications - outlook, word, excel
• Interpersonal skills
• Team working
• Customer Focus -
• Regulatory expert
• Knowledge of processes, procedures and systems
• Good business/product knowledge
• Coaching, organization, influencing and supervisory skills
• Basic leadership and management skills
• Time management

Why Join Us

• Competitive salary aligned with the market.

• Multicultural and hybrid working environment.

• Private Medical Insurance.

• Employee Wellbeing Benefits.

• Educational Development Program supporting continuous learning and growth.

About The Cigna Group

Doing something meaningful starts with a simple decision, a commitment to changing lives. At The Cigna Group, we’re dedicated to improving the health and vitality of those we serve. Through our divisions Cigna Healthcare and Evernorth Health Services, we are committed to enhancing the lives of our clients, customers and patients. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.