What are the responsibilities and job description for the Billing Administrator position at The Cigna Group?
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 13th on the Fortune 500 in 2025, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well‑being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
As a Premium Billing Analyst, you support the accurate and timely invoicing of clients, helping ensure premiums are billed correctly and in line with agreed processes. This role plays an important part in client experience, requiring ownership, attention to detail, and the ability to manage work in a fast‑paced, changing environment.
What You’ll Do
- Manage a portfolio of clients, ensuring invoices are issued accurately and on time according to agreed billing schedules
- Set up and maintain group information within billing and administration systems to support correct invoicing outcomes
- Create manual invoices when required, ensuring accuracy and appropriate documentation
- Respond to invoicing queries, working with internal teams and IT to investigate issues and see them through to resolution
- Proactively explain invoices to clients, helping them understand what has been billed and why
- Produce and share invoicing, commission, and credit control reports to support business needs
- Monitor and follow up on outstanding premiums in line with credit control procedures
What You’ll Bring
- Experience in billing, invoicing, or administration in an operational or finance environment
- Strong numerical ability with a consistently high level of accuracy
- Education to Higher Grade standard or equivalent, including Mathematics and English
- Confidence using common PC applications, including Excel and Word
- Ability to manage competing priorities and meet turnaround times
- A customer‑focused approach to handling queries and resolving issues
Skills
Soft Skills
- Clear written and verbal communication
- Strong interpersonal skills and relationship management
- Problem‑solving and follow‑through
- Ability to work independently while collaborating with others
- Comfort working under pressure and adjusting priorities
Technical / Functional Skills
- Invoicing and billing processes
- Data accuracy and reconciliation
- Reporting and basic data analysis
- Use of billing and administration systems
Nice to Have
- Experience in healthcare, insurance, or financial services environments
- Exposure to commission processing or broker payments
- Experience supporting credit control activities
- Familiarity working across multiple systems
Why Join Us
- Competitive salary
- Multicultural and hybrid working environment
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program to support learning and career growth
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourselfEMEA@cigna.com for support. Do not email SeeYourselfEMEA@cigna.com for an update on your application or to provide your resume as you will not receive a response.