What are the responsibilities and job description for the FamilySearch Library - Guest Services Coordinator position at The Church of Jesus Christ of Latter-day Saints?
Job Description
This position is to assist in the Guest Services Team in the FamilySearch Library, helping with software and computer troubleshooting and facility requests. They would be required to ensure the Discovery experiences and computer equipment are working properly during business hours. The employee would share work for all hours the FamilySearch Library is open. This position is full-time, salaried, exempt position. The employee performs work as assigned by the Guest Services Manager.
Responsibilities
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.
This position is to assist in the Guest Services Team in the FamilySearch Library, helping with software and computer troubleshooting and facility requests. They would be required to ensure the Discovery experiences and computer equipment are working properly during business hours. The employee would share work for all hours the FamilySearch Library is open. This position is full-time, salaried, exempt position. The employee performs work as assigned by the Guest Services Manager.
Responsibilities
- Open and close the FamilySearch Library on weeknights and weekends.
- Help guests with computers, account sign-in, word processing problems, internet connectivity, and report facility problems.
- Keep copy machines supplied and functioning.
- Manage media digitizing hardware and assist guests with questions or issues.
- Act as building supervisor during weeknight or weekend shifts
- Coordinate with Church Security for emergency issues
- Staff the Guest Services window to help with lost and found and library donations.
- Be on-call to help guests while on duty.
- Work on other special projects as needed.
- Bachelors degree in Communications, Graphic Design, Multimedia, Business Administration or a related field with at least 3-5 years of professional experience, or equivalent combination of education and experience.
- Good technology, computer skills, and trouble-shooting ability.
- The ability to communicate, read, and write in English is required.
- Excellent interpersonal and organizational skills.
- Experience with FamilySearch, Family Tree, and Indexing is preferred, but not required.
- Must be reliable and able to work independently.
Church employees find joy and satisfaction in using their unique talents and abilities to further the Lord’s work. From the IT professional who develops an app that sends the gospel message worldwide, to the facilities manager who maintains our buildings— giving Church members places to worship, teach, learn, and receive sacred ordinances—our employees seek innovative ways to share the gospel of Jesus Christ with the world. They are literally working in His kingdom.
Only members of the Church who are worthy of a temple recommend qualify for employment. Apart from this, the Church is an equal opportunity employer and does not discriminate in its employment decisions on any basis that would violate U.S. or local law.
Qualified applicants will be considered for employment without regard to race, national origin, color, gender, pregnancy, marital status, age, disability, genetic information, veteran status, or other legally protected categories that apply to the Church. The Church will make reasonable accommodations for qualified individuals with known disabilities.