IT Associate

Job Title: IT Associate

Ministry/Department: IT

Reports to: IT Manager

Status: Full-time, non-exempt

Supervisory Role: No

Objective

To fully support the overall policies and goals for the Information Technology Ministry in a way that removes barriers to The Church of Eleven22® vision of being a movement for all people to discover and deepen a relationship with Jesus Christ.

Key Responsibilities

• Support the IT team in the maintenance and troubleshooting of all existing applications, hardware and systems under the direction of the Assistant IT Manager and IT Manager

• Assess, prioritize, communicate and resolve IT helpdesk ticket items through the helpdesk system, ensuring timely follow-up and effective issue resolution

• Ensure IT processes are consistently followed by staff and provide feedback on areas for improvement
• Provide on-site and remote troubleshooting for hardware and software components across all Eleven22 locations

• Maintain and update IT documentation, asset inventories and process guides on a regular basis

• Participate in meetings with other ministry areas to communicate IT-related challenges, goals and needs as assigned

• Provide after-hours support for urgent IT issues during major church events (“All-Skates”) and as scheduled
• Set up software and assets (such as laptops, iPads and keycards) for new hires by monitoring and updating the New Hire Checklist, shared with HR, to ensure correct assets and permissions are ready by the staff member’s first day; keep the checklist up to date by marking off completed items
• Coordinate with the hiring manager to provide additional permissions and software access as needed, and to deliver new hire training and support upon request (from the manager) for the following, including but not limited to:
  • Mac laptop usage
  • Key applications
  • Specific SharePoint access and navigation
• Collect assets when notified of staff separations, using the separation checklist to ensure all items are securely wiped, online permissions are removed and assets are prepared for redeployment in accordance with IT policies

• Serve as a liaison between IT and non-IT staff to assist with training and support needs
• Recruit, schedule and lead serve staff, ensuring they are discipled, supported and engaged in the mission of the church’s IT ministry

Competencies

• Model The Church of Eleven22’s mission, vision and core values
• Maintains strict confidentiality
• Demonstrates adaptability and initiative in changing environments
• Communicates proactively and clearly
• Focuses on customer and client needs
• Identifies and contributes to process improvements
• Maintains attention to detail and organization
• Demonstrates proven technical competency
• Ability to manage multiple deadlines and tasks

EDucation & Experience

• 1-2 years of work experience in a technical support or field technician support role
• Associate degree in a related field preferred

Position Type/Expected Hours of Work

This is a full-time position. Standard working days are Sunday through Thursday; however, flexibility is required to accommodate events and additional service times, which may include weekend work or participation in a weekend rotation for service coverage.

The church has several big events, (“All-Skates”) throughout the year to help further the mission of Eleven22. These events are mandatory for all staff to be in attendance and may vary, depending on the vision cast for the current year.

Our entire staff family is called to action, so that we can continue to be a movement for all people to discover and deepen a relationship with Jesus Christ.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.

This position will require regular travel between all of The Church of Eleven22 locations. Staff members will need reliable transportation for these visits.

Physical Demands

This is largely a sedentary role; however, some lifting is required. This would require the ability to lift books, equipment or tools and bend or stand as necessary. Staff must be able to lift and carry items weighing up to 25 pounds, including technology assets such as laptops, iPads and related equipment, across various locations.

Ministerial Exception

The ministerial exception furthers the purposes of the Free Exercise and Establishment Clauses of the First Amendment by barring legal claims against church bodies by staff members who perform religious functions. All church pastors are subject to the exception, but a formal ministerial credential is not required. While there is no rigid formula to determine other church staff members that qualify, various factors are considered to determine which staff members are subject to the ministerial exception (please see handbook).

Staff members who qualify under the ministerial exception are not covered by federal and state employment and anti-discrimination laws. Please see the Human Resources Ministry team if you have questions on whether you are subject to the ministerial exception.

Code of Conduct

1. We live authenticity
2. We are gospel-centered and mission-focused
3. We are family
4. We are lifelong learners
5. We aim for excellence in the experience with zero excess
6. We choose to trust
7. We pray 1st and decide 2nd
8. We glorify God by honoring others
9. Our team unites under clear vision
10. We walk in humble confidence

EEO Statement

The Church of Eleven22 provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, age, sex, national origin, disability status, genetics, protected veteran status or any other characteristic protected by federal, state or local laws. The Church of Eleven22 reserves the right to discriminate on the basis of religion to the full extent permitted by law.