What are the responsibilities and job description for the Director for Member Care position at The Christian and Missionary Alliance?
Position Summary
The Christian and Missionary Alliance (C&MA) is seeking a Director for Member Care This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Assistant Vice President for Alliance Missions and is responsible for overseeing the holistic care of Alliance Missions (AM) international workers (IWs), their families, and teams across all structures and life stages. In the performance of these duties, this position will support the overall mission of the C&MA as described below.
Specific Duties
We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.
Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.
Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.
Requirements
The Christian and Missionary Alliance (C&MA) is seeking a Director for Member Care This is a full-time position located in Reynoldsburg, Ohio. This position works under the direction of the Assistant Vice President for Alliance Missions and is responsible for overseeing the holistic care of Alliance Missions (AM) international workers (IWs), their families, and teams across all structures and life stages. In the performance of these duties, this position will support the overall mission of the C&MA as described below.
Specific Duties
- Strategic Leadership & Oversight
- Implement AM’s Member Care Global Strategy across all structures
- Champion member care with AM leadership, CM leadership, churches, districts, and international workers
- Provide co-leadership for the Member Care Committee with the AVP
- Ensure MC representation at major AM events and conferences
- Oversee the MC webpage and digital resource platforms
- Relationship Building & Advocacy
- Build strong relationships with AM and CM leaders at all levels
- Serve as a resource and consultant to leaders regarding member care
- Communicate regularly with structure leaders to set expectations and collaborate on care strategies
- Foster trust and reduce stigma around mental health and wellness
- Systems Development & Resource Management
- Standardize protocols and delivery systems for care
- Curate, research, and disseminate best practices and resources
- Maintain a knowledge base aligned with AM’s philosophy of access and choice in care
- Equip leaders and churches to provide care within their spheres of influence, including training in tools like the CernySmith Assessment
- Team Coordination
- Provide oversight and support to:
- Member Care Professionals Team
- Member Care Advisory Team
- TCK Advocates
- HCIWs First Responders
- Regional Member Care Facilitators
- Coordinate with HR to systematize care tools and resources
- Reporting & Budgeting
- Prepare biannual reports for AM leadership via DIRECT
- Manage annual budgets for all MC-related teams and initiatives
- Raise funds for the Great Commission Fund (GCF) through church engagement and donor communication
- Child Safety & Future Initiatives
- Oversee child safety programs, child safety committee, and related trainings (e.g., Keeping Children Safe, onboarding/offboarding procedures
- Responsible for annual Child Safeguarding training
We believe that from the beginning of time, God set in motion a loving plan for humanity that is carried out in each of us through the redemptive work of Jesus Christ. We believe the best way to see this plan fulfilled is by extending His love to those who have yet to experience it.
Through 2,000 churches in the United States and 700 workers in 70 countries, we pay forward the love of Jesus to suffering and overlooked people in our communities and throughout the world through a wide variety of developmental and compassionate care projects and initiatives.
Because the C&MA is a Christ-centered global movement, we place a high value on employing a diverse, multicultural workforce to accomplish His Great Commission. Accordingly, we will be proactive throughout our hiring process to embrace and cultivate racial and ethnic diversity among our U.S. National Office staff.
Requirements
- Four-year college degree
- Requires 5–7 years of experience within the C&MA; specifically, a former Alliance Missions International Worker with significant, recent international experience
- Work requiring an extensive background to understand unique care needs of International Workers and their families
- Salary range $73,033 to $89,281 per year
- Health plan (medical/dental/vision/HSA)
- Life Insurance
- 403(b) retirement plan with a percentage of employer matching
- Retirement grant
- Long-Term disability
- Paid time off (vacation/holidays/personal days)
- Sick time (accrues, with additional extended illness bank for rollover hours)
- Other paid leave (compassionate care, jury duty, parental, etc.)
- Employee assistance program
Salary : $73,033 - $89,281