What are the responsibilities and job description for the Sr Epic Orders Analyst - CBO IT Clinical Solutions - Full Time - Days position at The Christ Hospital Health Network?
Job Description
Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the strategic needs of the TCHHN.
Responsibilities
Application and Project Support
Provides leadership within and across teams as demonstrated by performing the following tasks.
Qualifications
KNOWLEDGE AND SKILLS:
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.
EDUCATION:
Associates degree preferred and / or commensurate experience and/or certifications acceptable with CIO review.
YEARS OF EXPERIENCE:
Three (3) to five (5) years healthcare IT experience in implementing and supporting Epic applications in a healthcare environment.
3-5 years healthcare hospital and/or outpatient experience.
REQUIRED SKILLS AND KNOWLEDGE:
Integrity/Honesty – Displays a high standard of ethical conduct and understands the impact of violating these standards on an organization, self and others; chooses an ethical course of action; is trustworthy.
Oral Communications – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and makes recommendations.
Interpersonal Skills – Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, deals with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
Self-Management – Sets well defined and realistic personal goals, displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner, works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior.
Teamwork – Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals.
LICENSES & CERTIFICATIONS:
Up to date Certification in applicable Epic applications.
Formulates and defines systems scope and objectives based on both user needs and a good understanding of applicable business systems and industry requirements. Devises or modifies procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results. Includes analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications. Performs and leads tests of software to ensure proper operation and freedom from defects. Responsible to guide and advise subject matter experts, team members, and end-users through analysis, definition, verification, and validation to ultimately ensure that the evolving application meets the strategic needs of the TCHHN.
Responsibilities
Application and Project Support
- Develops technical and/or non-technical solutions to moderate to complex business needs.
- Delivers quality outcomes through applying continuous improvement efforts to technical solutions.
- Competent to work at the highest technical level of most phases of systems analysis while considering the business implications of the application of technology to the current and future business environment.
- Ensures technical solutions are in compliance with IT and TCHHN policy and procedures, Joint Commission, HIPAA and other regulatory guidelines.
- Performs and assists other Application Analyst team members in the analysis, design, configuration, testing and maintenance functions. Resource for assigned application(s). Supports and troubleshoots as needed. Responds to user calls as necessary.
- Maintains excellent levels of communication between the organizational departments and IT services.
- Serves as a liaison within the TCHHN to provide technical solutions to meet user needs.
- Participates in 24-hour on call rotation
- Coordinates appropriate aspects of assigned system development, implementation, operation and maintenance
- Leads delivery of technical consulting and support services and solutions with minimal management input, demonstrated by consistently performing the following tasks.
- Takes primary ownership for Epic and other applications software and file maintenance support for break-fixes/optimizations/ Special Updates /upgrades/implementations.
- Leads / facilitates system design, validation and/or remediation sessions
- Independently resolves highly complex, multi-function application errors and system issues
- Leads in assessment, coordination, documentation, Release Note review, testing and implementation of programming, upgrade, and project requests.
Provides leadership within and across teams as demonstrated by performing the following tasks.
- Assists and mentors team members and other staff, as well as serves as an orientation resource for new employees.
- Develops and maintains positive relationships with the team, department members and the organization.
- Participates in educational and leadership opportunities to enhance professional growth and expertise.
- Serves as a positive change agent within and across teams.
- Leads/facilitates team and cross-team meetings and initiatives.
Qualifications
KNOWLEDGE AND SKILLS:
Please describe any specialized knowledge or skills, which are REQUIRED to perform the position duties. Do not personalize the job description, credentials, or knowledge and skills based on the current associate. List any special education required for this position.
EDUCATION:
Associates degree preferred and / or commensurate experience and/or certifications acceptable with CIO review.
YEARS OF EXPERIENCE:
Three (3) to five (5) years healthcare IT experience in implementing and supporting Epic applications in a healthcare environment.
3-5 years healthcare hospital and/or outpatient experience.
REQUIRED SKILLS AND KNOWLEDGE:
Integrity/Honesty – Displays a high standard of ethical conduct and understands the impact of violating these standards on an organization, self and others; chooses an ethical course of action; is trustworthy.
Oral Communications – Expresses information to individuals or groups effectively, taking into account the audience and nature of the information, makes clear and convincing oral presentations, listens to others, attends to nonverbal cues, and responds appropriately.
Problem Solving – Identifies problems, determines accuracy and relevance of information, uses sound judgment to generate and evaluate alternatives, and makes recommendations.
Interpersonal Skills – Shows understanding, courtesy, tact, empathy, and concern, develops and maintains relationships, deals with people who are difficult, hostile, and/or distressed, relates well to people from varied backgrounds and situations, and is sensitive to individual differences.
Self-Management – Sets well defined and realistic personal goals, displays a high level of initiative, effort, and commitment towards completing assignments in a timely manner, works with minimal supervision, is motivated to achieve, and demonstrates responsible behavior.
Teamwork – Encourages and facilitates cooperation, pride, trust, and group identity, fosters commitment and team spirit, and works with others to achieve goals.
LICENSES & CERTIFICATIONS:
Up to date Certification in applicable Epic applications.