Houseman/Public Space Attendant

JOB PURPOSE

The Housekeeping Team Member is responsible for ensuring the cleanliness and presentation of public areas and Back of House spaces at our boutique hotel. This role involves performing various cleaning tasks, maintaining high standards of hygiene, and delivering exceptional service to enhance the guest experience. The ideal candidate is detail-oriented, reliable, and passionate about creating a welcoming environment for guests.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Room Cleaning:

• Remove dirty towels, linens, and trash from departure rooms. Ensure Housekeeping Attendants have supplies needed to complete their departure cleaning.
• As needed, assist in cleaning rooms when operations calls for it.
• Report any maintenance issues or room discrepancies to the Housekeeping Supervisor.

Public Area Maintenance:

• Clean and maintain public areas, such as hallways, lobbies, pool deck, lounges, and restrooms, to ensure a pleasant guest experience.
• Empty trash receptacles and restock supplies as necessary.
• Promptly address spills, trash, and other issues as they arise.

Guest Interaction:

• Greet guests with a friendly and professional demeanor.
• Respond promptly to guest requests and provide assistance as needed.

Laundry Services:

• Sort, wash, dry, and fold linens and towels according to hotel standards.
• Maintain cleanliness and organization of the laundry area.

Health and Safety Compliance:

• Follow proper procedures for handling and storing cleaning chemicals.
• Adhere to health and safety regulations and hotel policies to ensure a safe environment for guests and staff.

Safety Compliance:

• Follow health and safety procedures consistently.
• Participate in regular safety training sessions.

OUTCOMES

• Achieve and maintain a 95% or higher guest satisfaction rating for housekeeping services.
• Maintain room readiness for check-in within a 30-minute turnaround time.
• Ensure zero incidents of non-compliance with health and safety regulations.
• Achieve efficient inventory management with zero instances of supply shortages impacting operations.
• Foster a positive and collaborative team environment that reflects the hotel's boutique charm and hospitality values.

ESSENTIAL CHARACTERISTICS

• Must Be the Embodiment of Our Five Values:
• I See You, I Love You
• Be Inspiring
• Do Cool Sh*t and Stay Humble
• Teach Why
• Create Contagious Joy
• Must embody an entrepreneurial spirit with a willingness to innovate and create solutions
• Maintain an upbeat and optimistic outlook, believing in endless possibilities.
• Display a deep passion for the food, wine, and spirits industry.
• Embrace a profound passion for creating joyful and fulfilling experiences.
• Act as a capable coach, nurturing growth in your team while also holding them accountable to excellence in performance
• Operate in a LEAN manner, fostering efficiency.
• Initiate and successfully execute strategic priorities and initiatives.
• Delegate effectively and hold team members accountable.
• Focus on the #1 Thing and prioritize effectively.
• Welcome feedback and demonstrate the ability to apply it effectively.
• Personify Excellence in 21st Century Southern Hospitality.
• Be physically, mentally, and emotionally present for our team and guests.
• Possess organizational, planning, and efficient execution skills.
• Excel as an effective communicator in written, verbal, and non-verbal formats.

QUALIFICATIONS

• Previous housekeeping experience is a plus but not required.
• Excellent organizational and time management skills.
• Strong attention to detail and commitment to cleanliness.
• Ability to work independently and as part of a team.
• Excellent communication and customer service skills.

Preferred Skills:

• Knowledge of cleaning products and techniques.
• Familiarity with eco-friendly cleaning practices.
• Bilingual skills are an advantage.

Additional Benefits:

• Affordable Health Insurance
• Free access to Mental Health Services through WeHelp and Oyster Sunday Benefits
• Free access to Oyster Sunday Wellness Dashboard which offers discounts on Health Services, Gyms, Continued Education, Knives, Cookware, Subscriptions and more
• Employee Discounts to all L S Venues

Pay: From $18.00 per hour

Benefits:

• Dental insurance
• Employee discount
• Health insurance

Work Location: In person

Salary : $18