Guest Services Associate

Guest Services Associate

Part-time, Non-Exempt

Greenville Museum location

Some weekdays and Saturdays required

$10-12/hr

The Children’s Museum of the Upstate is seeking a Guest Services Associate to assist in supporting the mission to ignite a community of compassionate problem solvers through intentional and inclusive play. Serving over 250,000 visitors a year, TCMU has locations in Greenville and Spartanburg, houses hands-on exhibits supporting learning through play, and provides robust programming and outreach opportunities to the Upstate SC community.

Major Responsibilities

·      Handle daily admissions, ticketing and in-house membership purchases

·      Provide inviting, upbeat welcome and experience to incoming guests and groups

·      Cover retail store register and accurate, well-completed sales

·      Support Guest Services team with inventory upkeep and physical organizational layout

Predominant Tasks

·  Work daily Admissions operations and retail store using various computer systems, answering phones and inquires while creating a positive, memorable experience for guests

·  Act as ambassadors for the museum, providing guests with required assistance and escalating concerns to manage customer expectations

·  Assist museum staff with retail store: 1. Sales 2. Inventory put away 3. Accurate inventory counts, upkeep, and placement 4. Sales reporting to provide analytics, increase sales, and support the visitor experience

·  Assist the Guest Services and Marketing teams as needed

Qualifications

·      Minimum one year of experience in customer services or related field involving such interactions

·      Flexible Schedule, including evening, weekday and weekend hours

·      Strong technological and organizational skills

Experience

·      High school diploma. Additional educational or empirical experiences helpful

·      Adept at problem solving and versed in using emotional intelligence interacting with colleagues, children and the general public

Technical Skills

·      Project managements, Office 365, Basic math skills

Personal Attributes

• Great interpersonal skills dealing with internal teams, children, families and community members
• Team player, high energy and ethical, able to flourish in a fast paced environment with confidence
• Ability to multi-task, think critically, and drive process and operational improvements
• Strong communication skills, written and verbal
• Strong organization skills and eye for process flow

Please send cover letter and resume to careers@tcmupstate.org