What are the responsibilities and job description for the Patient Service Representative (PSR) position at The Children's Medical Center?
Position Summary:
The Children's Medical Center PA (CMC) Patient Service Representative (PSR) is the first point of contact for patients and their families. This role is responsible for creating a warm, friendly, and supportive environment while managing patient check‑in/check‑out processes, appointment scheduling, insurance verification, collecting payment, and essential administrative tasks. The PSR ensures efficient patient flow and a positive family experience in a pediatric setting.
Schedule: Mon-Fri 8am-5pm
Responsibilities:
- Welcomes patients and visitors, ensuring a positive and professional first impression
- Completes patient check-in, verifies demographics, updates forms, and scans required documents
- Manages patient check-out, including scheduling follow-up appointments and communicating care instructions
- Answers multi-line phone calls, routes messages, and assists with patient inquiries
- Verifies insurance coverage and eligibility; communicates copays, deductibles, and balances
- Collects payments accurately and documents transactions in the EHR
- Schedules appointments in accordance with provider templates and practice guidelines
- Manages referral requests, school forms, medical record requests, and other administrative needs
- Maintains accuracy of patient information within the electronic medical record
- Protects patient confidentiality and follows HIPAA and practice compliance requirements
- Supports clinic workflow by communicating with clinical and administrative staff
- Ensures front desk and waiting room areas remain clean, organized, and adequately stocked
- Other duties as assigned by manager/supervisor
Position Requirements:
- Strong verbal and written communication skills
- Ability to be resourceful and maintain professionalism
- Ability to multitask while maintaining accuracy and attention to detail
- Float to other CMC locations as needed and occasional Saturdays in Greenville
Licensing/Certification:
- NA
Education:
- High School Diploma or equivalent
- Additional training or coursework in medical office administration preferred
Experience:
- One year of experience in customer service or receptionist role, preferably in a medical office setting
Physical Requirement:
- Prolonged periods of sitting at a desk and working on a computer
- Must be able to lift up to 10 pounds
CMC is a pediatric practice located in the Upstate of South Carolina and has been serving the community for nearly 60 years. We operate five locations across Anderson and Greenville counties. As a Patient-Centered Medical Home, we are committed to improving the health and well-being of the communities we serve. In addition to our team of pediatricians, nurse practitioners, and physician assistants, we also provide behavioral health services through our dedicated behavioral health providers.
Salary : $18 - $20