Health Care Interpreter/Translator

The Children's Clinic is actively seeking a Qualified or Certified Health Care Interpreter- Spanish to join our team! Candidate must have completed Oregon’s Health Care Interpreter (HCI) Program and be registered with Oregon’s Health Care Interpreter Registry.

We are: Together we're a team of dedicated pediatric practitioners who believe in a progressive, positive, team-driven environment where every person is a valued member, treated with respect, and encouraged to contribute. Our organization is committed to providing exceptional quality care to our patients in a culturally responsible approach, treating each patient individually. We provide Family-Centered care that focuses on the child's needs first and values the family as an essential member of the care team.

You are: Someone who enjoys interacting with others and finds it rewarding to play a part in brightening someone's day. You thrive in a positive, team-centric environment that values the contributions of each individual. Your definition of customer service stretches far beyond completing a task and includes creating an enjoyable experience.

You will: Work in partnership with the clinical teams to successfully provide exceptional care to the pediatric population we serve. Your daily responsibilities include providing effective and accurate interpretation communications between clinical team members and patients. You will provide cultural frameworks as necessary to bridge understanding between parties who do not share a common culture and language background.

Together we will: As a team of highly skilled medical and administrative professionals, we will provide evidence-based pediatric care with an emphasis on the patient's individual needs. We will share a mutual commitment to improving our patients' quality and health by providing the highest quality care with compassion, integrity, and continuity to our patients from birth to young adulthood.

Essential Functions:

• Answer the telephone professionally and courteously, scheduling patient appointments following procedures for proper timing and routing. Follow established guidelines to route complex messages to medical staff.
• Provide thorough, timely, and accurate interpreting for patients, families, providers, and staff.
• Serve as a resource to patients, families, and staff
• Establish and maintain quality service and positive interaction with patients, families, providers, and staff.
• Explain clinic resources, office protocols, and processes to patients and families
• Assist with patient follow-up as needed.
• Participate in patient outreach to achieve ongoing quality measures and maintain scheduling guidelines.
• Sustain excellent patient interactions using clear communication and problem-solving skills.
• Maintain confidentiality of sensitive patient information at all times.
• Successfully work in a fast-paced, changing environment with effective time management and the ability to multitask and prioritize workload.
• Independently recognize, interpret, and evaluate situations and their level of urgency.
• Display high standards of office conduct.

What you'll need:

• The ability to fluently speak, read, and write in English and in Spanish.
• Knowledge of anatomy, major body systems, and medical terminology in Spanish and English.
• Demonstrated exceptional communication skills, including accurately conveying necessary information, listening effectively, and asking questions where clarification is needed.
• High school diploma or equivalent required.
• Minimum of 1 year of experience in a professional interpreting setting (healthcare, legal, or other related) in both remote and in-person modalities, with one year in a healthcare setting.
• Oregon Health Authority Certified HCI required, and be listed on the central registry.

Pay: Commensurate with experience.

Schedule: Wednesday-Friday, evening and weekends as needed.

Shift: 8:30am-5:30pm.

Immunizations are a requirement for employment to help ensure a safe and healthy workplace by reducing the risk of communicable diseases. TCC requires proof of vaccination including MMR, Hepatitis B, Tdap, Varicella, Influenza, and TB Screening.

HR Req. # 2025-1018

Job Type: Part-time

Pay: $24.00 - $36.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible schedule
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Professional development assistance
• Retirement plan
• Vision insurance

Work Location: In person

Salary : $24 - $36