What are the responsibilities and job description for the EMR Help Desk Support Analyst position at The Child Center Of NY, Inc.?
The EMR Help Desk Support Analyst is responsible for managing the EMR Help Desk to ensure that all EMR users are supported in a timely manner. The role includes both tasks performed onsite with the customers and offsite at the office. Core tasks include customer service support, documentation, assisting with trainings, troubleshooting issues, assisting with system implementation and go live tasks and other projects to meet the needs of the department and the organization.
Essential Functions:
- Manage and organize the EMR Help Desk
- Provide first level remote and on-site customer services support to EMR Users
- Troubleshoot issues and escalate as needed in a timely and concise manner; ensure that all issues are properly logged, prioritized and resolution/follow-up is completed
- Assist in creating and updating Manuals and Reference Guides as needed
- Assist with Training support and testing the system
- Assist with Implementation and Go Live Tasks as needed
- Other related duties as assigned
Minimum Qualifications:
- Bachelors Degree
- Familiarity with the behavioral health care/human services industry, or other similar health care practices
- Minimum of two years Help Desk experience implementing EMR systems
- Analytical skills to identify problems and offer solutions
- Experience in delivering or using EMR systems or high volume real time transaction systems
- Ability to work in MS Word and MS Excel at an intermediate level
Preferred Qualifications:
- Knowledge of Welligent
- Experience as a “super-user” or help desk support