What are the responsibilities and job description for the Tourism Social Media Manager position at the Chickasaw Nation?
We are currently looking for a Full Time Tourism Social Media Manager to join our Tourism Sub Area team located at the Exhibit C working 8:00AM-5:00PM - Mo Tu We Th Fr.
Summary:
The Tourism Social Media Manager supports marketing and communications efforts designed to promote Chickasaw Country as the top First American tourism destination by supporting and fulfilling the strategy, execution, monitoring and community-building efforts for the Chickasaw Nation Department of Tourism
Responsibilities:
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Manages and oversees the online reputation of all Chickasaw Nation social media accounts
- Ensures content is informative, accurate and appealing
- Develops and manages social media campaigns including content, timelines, feedback, results, statistics and reports
- Communicates with our social media audiences and responds to messages and comments in a timely and appropriate manner
- Design, instigate and optimize paid social media
- Monitor, analyze, forecast paid social media budget
- Prepares special reports, or assists and/or leads other special projects as assigned
- Cultivate and sustain cooperative relationships across different divisions, departments, and external entities
- Maintains an environment that implements best practices and promotes continuous improvement
- Assists with department-wide projects within communications as needed
- Develop integrated marketing plans
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Focus on a single task for pro-longed periods of time
- Must be self-motivated
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge of advertising and marketing principles
- Knowledge of efficient staffing based on operational needs, indicators and trends, talent availability, coverage requirements, etc.
- Must have general understanding and appreciation of the arts and desire to promote and market to diverse customer base
- Establishes professional working relationships as appropriate
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
- Writes effective communications with team, departments, guests and management
Skills:
Essential:
Essential:
- Must be flexible and be able to adapt to last minute changes
Experience:
Essential:
Essential:
- 3 years directly related experience
Education:
Essential:
Essential:
- Bachelors of Business
Credentials:
Essential:
Essential:
- Standard Driver's License
Working Conditions:
Nonessential:
Nonessential:
- Sometimes lift and or carry up to 50 lbs
- 24/7 basis to include days, nights, weekends and holidays
- Mix of office/non-office settings
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork