What are the responsibilities and job description for the Pharmacy Support Personnel I position at the Chickasaw Nation?
We are currently looking for a Full Time Pharmacy Support Personnel I to join our Ardmore Clinic Pharmacy Group team located at the Ardmore Health Clinic working 9:00AM-6:00PM - Mo Tu We Th Fr.
Summary:
Provides clerical and administrative support services to the Pharmacy Department.
Responsibilities:
- Answers the phone, transfers call, takes messages and screens calls per guidelines for areas served
- Assists patients on medications that may be refilled at a Chickasaw Nation facility, or medications that need to be redirected to a different pharmacy
- Assists patients in the Drive-Thru on picking up refill medications and discharges
- Couples medications with GSL software and place within GSL cabinets
- Handles medication refill processing to include correct medication processing and correct delivery method inputs
- Assists Pharmacy Courier and Transportation Drivers in finding patient medications and getting them to their destinations
- Assists Pharmacy staff in gaining State approved identification of patients receiving and/or picking up control medications
- Performs reception duties for the pharmacy department, receives and logs patients' medical records and assists patient in accessing pharmacy services
- Files material in proper files, classifies and established a cross reference for easy future access
- Assists in performing housekeeping assignments and maintains the Pharmacy in a neat and orderly condition by dusting and cleaning of work areas and equipment
- Assists patients in tracking package information within GlobalShip, both USPS and FedEx
- Provides first class customer service to both internal and external customers and responds to inquiries, compliments, and/or complaints with professionalism, courtesy, and efficiency
- Completes all training and development requirements and participates in continuing education opportunities
- Works in a collaborative and supportive manner to support the productivity and safety of the work area, team members and customers of all types
- Maintains a clean, organized work area and ensures a safe environment
- Maintains and promotes professionalism
- Punctual and consistent in meeting start time, work schedule, attendance and other assigned work time metrics
- Adheres to Chickasaw Nation dress code standards
- Maintains knowledge of and follows all rules, regulations, policies and guidelines for assigned area
- Performs all other duties as assigned
Competencies:
Essential:
Essential:
- Able to work well with staff at all levels in the organization and general public
- Able to follow instructions, both written and oral
- Able to adhere to all scheduling and attendance requirements
- Ability to maintain a high level of confidentiality in all matters
- Must be detail-oriented
- Honesty, truthfulness, reliability, accountability
- Able to read, understand, apply, and retain knowledge of Chickasaw Nation, departmental, divisional and all other rules, regulations, policies, procedures and guidelines
- Knowledge in the use of office automation equipment, basic computer skills and typing is necessary
- Able to verbally communicate in a professional and positive manner with other team members, departments, guests and management
Skills:
Essential:
Essential:
- Basic Computer skills
- Must be familiar with the Microsoft Office Suite of products
- Skilled in operating a computer and/or other equipment related to specific role (i.e. automated currency counters, calculator, projector, binding machine, other related office equipment)
Experience:
Essential:
Essential:
- 1 year directly related experience
Education:
Essential:
Nonessential:
Nonessential:
Essential:
- High School, GED or Equivalent
Nonessential:
- Associates Other
Nonessential:
- Two years of successful completion of post high school education. This can include technical training through technology centers in allied health coursework (i.e., pharmacy technician programs, certified nurse assistant programs, etc.)
Credentials:
Essential:
Essential:
- Pass general background check
Working Conditions:
Essential:
Essential:
- Works in a pharmacy setting
- Fast-paced environment
- Sometimes lift and or carry up to 40 lbs
- Standing up to 100% of shift
- 24/7 basis to include days, nights, weekends and holidays
- Pass pre-employment drug test
Training
- It is the responsibility of each employee to attend required training for their position or profession as determined by their line of support (LOS) or the leadership of the Chickasaw Nation. It is the responsibility of those who supervise, manage or otherwise lead employees or teams to ensure each employee has access to and receives all required training.
Mission, Vision & Core Values
Mission:
Mission:
- To enhance the overall quality of life of the Chickasaw people.
- To be a nation of successful and united people with a strong cultural identity.
- The Chickasaw People
- Cultural Identity
- Servant Leadership
- Selflessness
- Can Do Attitude
- Perseverance
- Stewardship
- Trust and Respect
- Loyalty
- Honesty and Integrity
- Teamwork