What are the responsibilities and job description for the Admissions Representative position at The Chicago School?
Company Description The Chicago School is a nonprofit university with more than 45 years of experience preparing professionals in psychology and related applied fields. It offers over 40 degree programs with opportunities for international experiences and hands-on training across campuses in Chicago, IL; Dallas, TX; Washington, D.C.; Southern California (Los Angeles, Anaheim, San Diego); and online. The curriculum extends psychology into careers in medicine, business, counseling, and behavioral sciences, emphasizing real-world impact and community engagement. The institution is accredited by the Western Association of Schools and Colleges Senior College and University Commission (WSCUC) and is an affiliate of The Community Solution Education System, a network of nonprofit institutions dedicated to socially responsible education in fields such as education, psychology, and law. Applicants join a mission-driven academic community committed to student success and inclusive excellence.
Role Description The Admissions Representative role is a full-time, on-site position located in Plano, TX. The person in this role engages prospective students through phone, email, virtual meetings, and in-person interactions to provide information about programs, admissions requirements, and the application process. Day-to-day responsibilities include responding to inquiries, conducting admissions interviews, guiding applicants through each step of the enrollment process, and maintaining accurate records in admissions systems and databases. The role also involves hosting or supporting information sessions, campus events, and outreach activities to build awareness of The Chicago School’s programs. The Admissions Representative collaborates closely with recruitment, financial aid, academic departments, and student services to deliver a supportive, student-centered admissions experience.
Qualifications
Role Description The Admissions Representative role is a full-time, on-site position located in Plano, TX. The person in this role engages prospective students through phone, email, virtual meetings, and in-person interactions to provide information about programs, admissions requirements, and the application process. Day-to-day responsibilities include responding to inquiries, conducting admissions interviews, guiding applicants through each step of the enrollment process, and maintaining accurate records in admissions systems and databases. The role also involves hosting or supporting information sessions, campus events, and outreach activities to build awareness of The Chicago School’s programs. The Admissions Representative collaborates closely with recruitment, financial aid, academic departments, and student services to deliver a supportive, student-centered admissions experience.
Qualifications
- Strong interpersonal skills and the ability to build rapport with diverse prospective students, families, and community partners.
- Excellent verbal and written communication skills, including clear presentation and active listening abilities.
- Customer service and sales skills, with experience guiding individuals through decision-making processes and meeting outreach or enrollment goals.
- Ability to provide training or informational sessions to prospective students, colleagues, or community partners on admissions processes and program offerings.
- Organizational and time-management skills, with the ability to manage multiple inquiries, applications, and deadlines simultaneously.
- Comfort using CRM or student information systems, along with proficiency in standard office software (e.g., email, spreadsheets, word processing, virtual meeting platforms).
- Commitment to diversity, equity, inclusion, and serving adult and nontraditional learners in a supportive, non-discriminatory manner.
- Preferred: Experience in admissions, recruitment, higher education, or related customer-facing roles; bachelor’s degree in a related field (e.g., Education, Psychology, Communications, Business) or equivalent combination of education and relevant experience.