Dispatch Team Lead

About Hardies

Hardie’s Fresh Foods has been delivering the freshest produce and finest specialty ingredients to Texas kitchens for over 80 years. Family-owned and Texas-proud, Hardie’s started with a single truck and a passion for quality. Today, we’re a trusted partner to chefs, restaurants, and foodservice professionals across the Lone Star State—supplying everything from peak-season fruits and vegetables to artisan cheeses, premium olive oils, chocolates, and center-of-the-plate proteins like meats and seafood. With deep relationships across local farms and global producers, we stay ahead of culinary trends while staying true to what matters: dependable service, outstanding quality, and helping chefs create memorable menus. Rooted in tradition, driven by innovation—Hardie’s is here to fuel kitchens with the ingredients that make food shine.

Position Summary: The Dispatch Lead is responsible for directing and leading the work of others in their department. This position performs a variety of tasks and is ultimately responsible for driving the work in the field through a force dispatch process. He/she must have the ability to multi-task and be able to do several different things at once.

What you’ll do:

• Oversee the daily operations of the dispatch department.
• Train, develop, and counsel employees as necessary.
• Responsible for scheduling; recording time worked and absenteeism.
• Model and enforce standard operating procedures as well as best practices.
• Answer phone calls from Drivers, Sales Representatives, Customers, and the general public. 
• Maintain constant line of communication between dispatch, drivers, and customers.
• Dispatch drivers in accordance with standard operating procedures.
• Assist Drivers over the phone with road issues like breakdowns, accidents, and delivery issues.

• Troubleshoot and resolve issues in a professional, efficient manner in order to meet customer demands. Ability to multi-task.
• Strong written and verbal communication skills.
• Strong organizational and problem-solving skills.

About you:

• High school diploma or G.E.D. required

• 2 year of dispatch experience, preferably in a transportation industry.
• 1 years of management/supervisory experience preferred.

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The above job description is not an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties as assigned by their supervisor.

Perks & Benefits:

• Paid Vacations, Paid Holidays
• Health, Dental and Medical Benefits
• Weekly pay
• Life Insurance
• 5% above cost for our high-quality food products
• Employee discounts for travel and events
• 401k
• Employee Stock Purchase Plan

The Chefs' Warehouse is an Equal Opportunity Employer that does not discriminate based on actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, pregnancy, gender identity or any other characteristic protected by applicable federal, state, or local laws. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. We are dedicated to building an inclusive and diverse workforce.