What are the responsibilities and job description for the Order Fulfillment Associate position at The Charm Bar Company?
Location: North Wilkesboro, NC
Employment Type: Full-Time
About Us
The Charm Bar by CB Co. is a fast growing experiential jewelry brand. We create meaningful jewelry experiences through retail, wholesale, corporate activations, private events, collegiate licensing, and e-commerce. Every package we ship represents our brand, and we're looking for someone who takes pride in delivering excellence.
Position Summary
The Fulfillment & Shipping Specialist is responsible for accurately picking, packing, and shipping customer orders while maintaining exceptional organization throughout our inventory and fulfillment operations. This person plays a critical role in creating an outstanding customer experience by ensuring every order is shipped accurately, beautifully packaged, and on time.
We are looking for someone who enjoys staying busy, pays close attention to detail, and takes ownership of their work.
ResponsibilitiesOrder Fulfillment
- Pick products accurately from inventory
- Verify order accuracy before packing
- Package orders to company presentation standards
- Print shipping labels
- Ship orders using Shopify and shipping software
- Meet daily shipping deadlines
- Prioritize rush and expedited orders
Inventory
- Notify management of low inventory
- Assist with inventory counts
- Maintain organized storage locations
Quality Control
- Inspect jewelry for defects before shipment
- Verify correct charms, chains, bracelets, and accessories
- Ensure personalized and engraved items are correct
- Double-check gift messages and special instructions
Shipping & Logistics
- Process USPS, UPS, and FedEx shipments
- Package wholesale orders
- Prepare corporate activation shipments
- Maintain shipping supplies
- Assist with returns processing
Organization
- Keep fulfillment areas clean and organized
- Follow inventory procedures
- Maintain packing stations
Ideal Candidate
We're looking for someone who is:
- Extremely detail-oriented
- Dependable and punctual
- Self-motivated
- Organized
- Able to work independently
- Comfortable in a fast-paced environment
- Positive and team-oriented
- Takes pride in producing high-quality work
Preferred Qualifications
- Shipping or warehouse experience preferred
- Shopify experience is a plus
- Basic computer skills
- Excellent organizational skills
What Success Looks Like
Successful team members consistently:
- Ship orders accurately the first time
- Meet daily shipping deadlines
- Keep inventory organized
- Maintain a clean workspace
- Take initiative without being asked
- Look for ways to improve efficiency
- Protect the customer experience with every package shipped
Why Join The Charm Bar?
- Be part of a rapidly growing brand
- Work in a positive, team-focused environment
- Opportunity for advancement as the company grows
- Employee discounts
- Paid holidays
- PTO after eligibility requirements
- Stable full-time schedule
- Work that directly impacts customer happiness
Pay: $14.00 - $16.00 per hour
Work Location: In person
Salary : $14 - $16