Server - Palmetto Cafe

The primary role of the Server at Palmetto Cafe, is to ensure all guests are greeted and served in a friendly and courteous manner using appropriate procedures, following The Charleston Place. While no job description can provide a comprehensive list of job duties, the following is a summary of the major responsibilities for the position.

Duties/Responsibilities

• Provide a strong sense of welcome; greet all guests in a genuinely friendly warm manner, using guests’ names when possible.
• Seat guests using the rotation sheet when Host Person and Manager or Supervisor are busy.
• Be thoroughly familiar with all menu items, ingredients, specials, beverages, etc.
• Take guests' orders, using upselling and suggestive selling.
• Complete station set-up, breakdown and side work.
• Constantly check tables and side stands during shift.
• Ensure service to all guests follows established standards, is consistent, efficient and courteous.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain knowledge of hotel features/ services, outlets, hours of operation, etc.
• Practice emergency procedures in compliance with hotel/ company standards; react and assist in hotel emergency situations as needed.
• Be an ambassador of the hotel and the company at all times, in and out of the work place.
• Observe standards for the department in image, appearance, and grooming; properly represent the company and the profession to outside organizations and the community.
• Be knowledgeable of, implement, communicate, and comply with policies The Charleston Place Hotel and its People and Culture Department.
• Maintain confidentiality and security of all guests and general hotel information.
• Assist in other areas as needed.
  
  

Required Skills/Abilities

• Ability to communicate in English with hotel guests, suppliers, and colleagues to their understanding.
• Ability to provide friendly, efficient and courteous service to guests.
• Ability to access, input and retrieve information on the computer system. Ability to memorize menus.
• Ability to handle the stress inherent in interacting with co-employees and resolving guests' problems.
• Ability work under pressure, be organized, self-motivated and work well with others. Strong positive attitude and ability to initiate light conversation with guests.
• Knowledge of hotel property and operating hours of each guest service area. Basic knowledge of Charleston and surrounding areas.
• Ability to provide legible communication.
• Ability to complete work in a timely, accurate and thorough manner.
• Ability to work effectively and relate well with senior management, colleagues, and individuals inside and outside the hotel.
• Understanding of the luxury hotel and fine dining environment. Additional foreign language skills a plus.
  
  

Education And Experience

High school diploma or equivalent.

Physical Requirements

The physical demands described here are representative of those that must be met by a colleague to successfully perform the essential functions of this job:

• Must be able to lift equipment, supplies, etc. of at least 30 pounds.
• Must be able to resolve problems, handle conflict, and make effective decisions under pressure.
• The role may require extended periods of time on your feet, especially during peak hotel hours or events.
• Clear vision is important for reading reports, analyzing data, and overseeing (enter department) activities.
• Good hearing is necessary for effective communication with colleagues, guests, and stakeholders.
  
  

Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.

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BHC is an equal employment opportunity employer.  Employment decisions are based on merit and business needs, and are not based on race, color, sex (including pregnancy, childbirth, and related medical conditions), citizenship status, national origin, ancestry, gender identity or expression, sexual orientation, age, religion, creed, physical or mental disability, marital status, veteran status, uniformed service, political affiliation, genetic information, or any other factor or characteristic protected by applicable law. BHC participates in E-Verify.