What are the responsibilities and job description for the Human Resources Manager position at The Chanler at Cliff Walk?
Position Summary
The Human Resources Manager is responsible for the daily oversight and administration of human resources operations for a luxury independent hotel environment. This role focuses heavily on employee benefits administration, H-2B workforce coordination, recruiting and onboarding, legal compliance, and maintaining organized, accurate employee records and HR processes.
This position supports both hourly and management team members while helping ensure the hotel remains compliant with all applicable employment laws and operational standards. The role requires strong organization, discretion, follow-through, and the ability to communicate clearly and professionally across departments.
Primary Responsibilities
Benefits Administration
Administer employee health, dental, vision, and related benefit programs
Coordinate annual renewals, open enrollment, and employee education meetings
Serve as liaison with insurance brokers and benefit providers
Ensure accurate enrollment, deductions, qualifying event changes, COBRA administration, and terminations
Audit benefit eligibility and enrollment records regularly
Assist employees with benefit questions and enrollment paperwork
Ensure all benefit-related documentation is properly completed and submitted on time
H-2B Program Administration
Coordinate onboarding and compliance for H-2B employees
Maintain organized records for petitions, visas, arrival documentation, housing documentation, transportation reimbursements, and onboarding paperwork
Liaise with immigration attorneys, government agencies, and internal department leaders
Communicate regularly with corresponding partner properties and international contacts regarding H-2B employee coordination and timing
Coordinate employee arrivals, onboarding timelines, housing paperwork, and required documentation
Coordinate seasonal employee housing readiness prior to arrivals, including furnishings, inspections, and move-in preparation
Serve as a point of contact for H-2B housing-related questions, concerns, and logistical matters
Coordinate internally with housekeeping, engineering, and operations teams regarding housing needs and maintenance
Assist with housing assignments, lease documentation, and employee move-in/move-out coordination
Help ensure seasonal housing remains compliant, organized, and professionally maintained throughout the season
Ensure compliance with federal and state regulations related to the H-2B program
Track visa dates, expirations, reimbursements, and required notices
Assist with H-2B recruiting coordination and seasonal staffing logistics
Recruiting & Hiring
Manage job postings across hiring platforms
Screen applicants and coordinate interviews with department heads
Conduct initial candidate interviews and reference checks
Maintain organized applicant tracking and hiring records
Coordinate onboarding documentation and new hire processes
Ensure all required employment documents are completed accurately
Support hiring efforts for seasonal and year-round positions
Onboarding & Orientation
Conduct new hire orientation for all employees
Review company policies, handbook acknowledgments, benefits information, and onboarding requirements with new hires
Ensure all onboarding paperwork and compliance documents are completed accurately prior to the start date
Help introduce new employees to department leaders, workplace expectations, and company standards
Coordinate orientation schedules and onboarding communication with department managers
HR Compliance & Employee Records
Maintain compliance with federal, state, and local employment laws
Monitor and communicate changes in minimum wage laws and labor requirements
Ensure employee files, I-9s, onboarding documents, acknowledgments, and required postings are complete and compliant
Conduct regular audits of HR records and onboarding documentation
Assist leadership with policy administration and handbook compliance
Support workers’ compensation and unemployment documentation processes
Maintain confidentiality of sensitive employee information
Help ensure operational compliance with hospitality employment standards and practices
Employee Relations & HR Support
Serve as a resource for employee questions and HR-related concerns
Assist with onboarding and orientation processes
Help coordinate trainings, acknowledgments, and compliance communications
Support management with documentation and follow-up related to employee matters
Promote a professional, organized, and service-oriented work environment
Qualifications
Previous Human Resources experience required
Hospitality experience required
Experience with H-2B programs or seasonal workforce management preferred
Knowledge of employment laws, HR compliance, benefits administration, and onboarding practices
Strong organizational and administrative skills
Ability to manage confidential information professionally and discreetly
Strong communication and interpersonal skills
Experience working with onboarding systems preferred
Detail-oriented with strong follow-through and accountability
Position Details
Full-time, on-site position
Some evenings, weekends, or seasonal flexibility may occasionally be required
Reports to Ownership and/or Finance Leadership
Ideal Candidate
The ideal candidate is highly organized, proactive, detail-oriented, and calm under pressure. They are comfortable managing sensitive information, navigating complex compliance requirements, and supporting a fast-paced luxury hospitality environment with professionalism and discretion.