Director of Membership Development and Engagement

If you are a natural connector of people, who loves consultative sales, community advocacy, and driving regional growth, this is your next career move.

Key responsibilities:

• Drive new business recruitment, membership retention, and sponsorship sales.
• Lead our Ambassador program and member retention strategies.
• Serve as a key representative of The Chamber at ribbon cuttings and chamber events.

What you bring to the table:

• Proven track record in sales, client services, or account management.
• Exceptional communication, follow-up, and technology skills.
• Must enjoy a dynamic schedule (including morning/evening events).

Ready to apply? Review the complete job description below and email your cover letter and resume to Alison Paladino, APaladino@CabarrusNCChamber.org

POSITION SUMMARY

The Director of Membership Development and Engagement is responsible for the continuous growth and sustainability of the Chamber’s membership base. This role focuses on high-level relationship management, including new business recruitment, membership renewals, and the sale of program sponsorships. The Director ensures members receive maximum value through a comprehensive service and retention program, achieving goals aligned with the Chamber’s Strategic Plan.

ESSENTIAL JOB FUNCTIONS

1. Membership Recruitment and Sponsorship Sales

• Proactively identifies, cultivates, and converts prospective member businesses through targeted outreach, referrals, and community networking.
• Manages and maintains a well-organized sales pipeline within the Chamber’s CRM, ensuring timely follow-up and accurate data tracking.
• Develops and executes sponsorship sales strategies for Chamber programs, initiatives, and events.
• Continuously refines sales messaging, proposals, and collateral to align with member needs and organizational priorities.
• Coordinates recruitment efforts among the Board, Ambassadors and volunteers.
• Leads new member onboarding, including orientations and training sessions to ensure members understand and fully utilize Chamber benefits and digital tools.

2. Member Engagement, Retention and Client Services

• Designs and manages a structured member retention program aligned with annual renewal and engagement goals.
• Conducts regular member check-ins, needs assessments, and satisfaction touchpoints to strengthen relationships and uncover opportunities for deeper involvement.
• Collaborates with Chamber leadership and finance staff on invoicing, renewals, and outreach related to past-due accounts.
• Provides staff leadership and strategic direction to the Chamber Ambassador program, ensuring consistent and effective retention outreach.
• Tracks, coordinates, and ensures timely delivery of member benefits, including event tickets, advertising, sponsorship recognition, directory enhancements, and promotional opportunities.

3. Marketing, Reporting and Data Management

• Collaborates on membership-focused email campaigns, social media content, and digital communications that support recruitment and retention goals.
• Analyzes and reports on key membership metrics, including recruitment activity, retention rates, and engagement trends.
• Uses CRM data to inform strategy, improve efficiency, and support data-driven decision-making.

GENERAL RESPONSIBILITIES, PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT

• Serves as a visible and professional representative of the Chamber at community events, ribbon cuttings, networking functions, and member visits.
• Maintains a variable schedule, including regular attendance at early mornings, evenings, and occasional weekend events.
• Performs light physical tasks related to events, including standing for extended periods and lifting up to 30 pounds.
• Demonstrates adaptability and a collaborative mindset while supporting overall organizational goals and additional duties as assigned.

PROFESSIONAL STANDARDS AND EXPECTATIONS

• Upholds the highest standards of professional ethics, integrity, and confidentiality.
• Embraces a consultative, relationship-first sales philosophy focused on understanding and addressing member needs.
• Represents the Chamber with professionalism and credibility; professional business attire is required for off-site meetings and Chamber functions.

QUALIFICATIONS AND SKILLS

Education & Experience

• Bachelor’s degree in business, marketing, communications, or a related field preferred; equivalent professional experience will be considered.
• Proven track record in sales, client services, account management, or business development.

Skills & Competencies

• Strong sales and relationship management instincts with the ability to influence and build trust.
• Excellent verbal, written, and presentation skills.
• Highly organized, self-motivated, and capable of managing a large portfolio with minimal supervision.
• Proficiency in Microsoft 365 and Google applications.
• Demonstrated ability to effectively use CRM or member management software for tracking, reporting, and engagement.
• Valid driver’s license and reliable transportation required for daily local travel.

Equal Employment Opportunity Statement

The Chamber, Leading Business in Cabarrus provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, The Chamber, Leading Business in Cabarrus complies with applicable state and local laws governing nondiscrimination in employment. This job description is not an employment contract, and the Chamber reserves the right to modify job duties at any time.