What are the responsibilities and job description for the Customer Support Representative (In-Person) position at The Challenge Printing Company Inc?
Description
- Networking with the various departments at our client sites, in order to promote the concept of our customer-driven, service-oriented approach of doing business
- Becoming the conduit of communication between us and a client, ensuring that our technical, quality and operations teams address every client need competently and timely
- Handling all of the transactional aspects of each client relationship, including normal incoming orders as well as emergencies such as new product launches
- Working closely with the sales team to coordinate our business development efforts by alerting sales representatives about business opportunities as well as potential pitfalls in our transactions
- Monitoring incoming business volume to ensure that we continuously meet volume expectations
- Ensuring that our operations, quality and technical teams have the proper specifications to produce every client order
- The bilingual customer service representative position is responsible for providing customer service assistance to English- and Spanish-speaking customers. This position reports to the customer service manager.
Requirements
- The positions are located in Sanford, NC and Clifton NJ; all candidates must be within commuting distance from either one of these locations
- There is some travel time required, both local and air travel
- Candidates must possess excellent interpersonal, communication and presentation skills and must be proficient in the use of the Microsoft Office suite (Outlook, Word, Excel, PowerPoint). Familiarity with Salesforce is a plus
- Customer support experience in business-to-business settings and a college degree is strongly preferred
- Bilingual - Spanish and English