What are the responsibilities and job description for the Front Office Staff position at The Centre for Well Being Inc?
Job Title: Front Office Staff (Part-Time)
Location: Weston, WI
Hours: 20–25 hours per week
Compensation: Hourly, based on experience
About the Role:
We are looking for a compassionate and dependable Front Office Staff member to join our Weston team. This position plays a key role in creating a calm and welcoming atmosphere for clients seeking mental health support. The ideal candidate approaches every interaction with kindness, professionalism, and respect for client confidentiality.
What You’ll Do:
- Answer and direct phone calls in a warm, professional, and trauma-informed manner.
- Schedule and confirm client appointments using our electronic health record (EHR) system.
- Greet clients upon arrival and ensure a comfortable and supportive check-in process.
- Collect payments, issue receipts, and accurately record transactions.
- Manage client accounts, including:
- Contacting clients regarding past-due balances with empathy and professionalism.
- Setting up and documenting payment arrangements.
- Sending monthly statements.
- Working with clinicians and business managers to determine next steps for overdue accounts.
- Maintain strict confidentiality and adhere to HIPAA and agency policies at all times.
- Provide administrative support to clinicians and the business office as needed to ensure smooth daily operations.
What We’re Looking For:
- Previous experience in a healthcare, mental health, or administrative office setting preferred.
- Familiarity with electronic health record (EHR) systems.
- Strong communication and interpersonal skills.
- Ability to maintain composure and compassion in sensitive or emotionally charged situations.
- Detail-oriented, organized, and comfortable multitasking.
- Proficient with Microsoft Office and general computer applications.
Work Environment:
This is a part-time, in-person position at our Weston office (approximately 20–25 hours per week). We value a supportive and collaborative workplace culture where both clients and staff feel respected, grounded, and valued.
Job Type: Part-time
Pay: $20.00 - $22.00 per hour
Expected hours: 20 – 25 per week
Work Location: In person
Salary : $20 - $22