Administrative Assistant, Supported Employment

At The Centers, meaningful work is grounded in a culture where people feel valued. As a 2026 USA TODAY Top Workplaces winner, the organization is nationally recognized, based entirely on employee feedback, for trust, purpose, and care. This position plays an important role in advancing our mission and supporting the communities we serve.

Summary

The Administrative Assistant of the Supported Employment and Education program plays a key role in providing administrative support to ensure the smooth operation of programs designed to assist individuals with disabilities or other barriers to employment. This position involves a variety of clerical, office management, and communication tasks to assist the program manager and team members in delivering effective services to clients.

Essential Job Duties & Responsibilities

• Ensure the accurate preparation, verification, and timely submission of Opportunities for Ohioans with Disabilities (OOD) billing documents and confirm that all required supporting documentation is included with billing submissions.
• Monitor and follow up on unpaid or outstanding OOD claims, resolving any discrepancies as necessary.
• Ensure billing records are accurate and consistently updated for audit compliance.
• On a daily basis, monitor the Supported Employment Team email in-box, prioritizing incoming messages based upon urgency and relevance.
• Assign emails to the relevant team member or department for prompt response and action.
• Timely acknowledgement and resolution of all emails.
• Assist with the preparation and organization of client files, reports, and documentation.
• Perform general office duties such as setting up transportation, responding to inquiries, and maintaining office supplies.
• Collaborate effectively with other departments to ensure proper documentation and data management.
• Foster clear communication with the team to ensure that all tasks are prioritized and completed efficiently.
• Input data into the appropriate systems and ensuring accurate and organized record-keeping.
• Ensure the organization and upkeep of electronic filing systems.
  
  

Other Job Duties & Responsibilities

• Support special projects as delegated by Assist with special projects as assigned by management.
• Adhere to the ethical, confidentiality, and professional standards and requirements of federal and state laws, the policies of the agency.
• Maintain current awareness of new developments in the field by establishing personal networks.
• Other related duties as assigned
  
  

Core Competencies

• Effective oral and written communication skills.
• Strong organizational and multitasking skills.
• Strong attention to detail and accuracy.
• Ability to manage time effectively and prioritize tasks.
• Demonstrated problem-solving skills and initiative.
• Ability to work both independently and as part of a team.
• Professional and courteous demeanor in all interactions.
  
  

Qualifications

• High School Diploma
• Advanced knowledge of Microsoft Office with special emphasis on ability to use Microsoft Excel and Access to create and relate databases for reporting and analysis.
• Demonstrated sensitivity and responsiveness to employee and client ethnic, cultural, and developmental backgrounds.
• Demonstrated ability to carry out complex oral or written instructions.
• Prior experience successfully supporting a unit or senior level manager.
• Preferred degree in business administration or a related field.
• Preferred experience in a non-profit, health-related organization
  
  

This position is full-time, working Monday-Friday between the hours of 8:30am-5:00pm, with hybrid options

Physical Demands/Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. Travel and work outside of normal hours may be required for meetings, presentations, trainings and other events.

About The Centers

The Centers provide health, family, and workforce services at 11 locations throughout Greater Cleveland, creating life-changing solutions for people to lead healthier and more successful lives. We strive to be a service-oriented workplace that pioneers and co-creates solutions while fostering belonging in a community where our team members thrive.

Wellbeing and Benefits

Providing quality benefits to our staff is important to us. Just as important is our staff’s well-being. That’s why we offer a number of choices to meet the different needs of our staff.

• Choice of medical and dental plans
• Health Savings Account
• Flexible Spending Account for Health and Dependent Care
• Vision
• Support for Continuing education and credential renewal
• Life Insurance
• Retirement Savings (401K) with a company contribution
• 457 (b) Savings
• Mental Health Support
• Employee Assistance Program
• Calm Subscription
• Short and Longterm Disability
  
  

The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law.