Program Assistant

Job Title:  Program Assistant

Job Summary:

The Program Assistant is an integral staff member of the Intensive Services Unit (ISU) team providing administrative, fiscal and billing support. The Program Assistant ensures the smooth and effective functioning of the team by working closely with the Team Leader, maintaining communication with the ISU team and providing support for the team’s administrative and billing responsibilities with flexibility, team spirits and good organizational skills.

The Intensive Services Unit initiative will implement innovative approaches to working with individuals who have been placed in the Supervised Release Program and experience more extensive needs and challenges that may impact daily functioning and overall program engagement. The ideal candidate for this position will work well as part of a team actively assisting all team members. The focus group of program participants manage challenges in mental health, substance use, employment, education, and medical health. The team promotes proactive, sustained engagement in the community as a catalyst to individual transformation by bridging participants to community partners and resources eager to support our participants in realizing their greatest potential.

Shift Hours:  This position is full-time Monday – Friday from 1:00 PM - 9:00 PM

Salary:  The salary for this role is $50,241 per year

Location Address: 200 Broadway, New York, NY 10038. Our office is easily accessible by public transportation.

Workplace Flexibility: Flexible - For roles that have days that can be partially remote, e.g., being able to draft notes at home after going to the office/community in the morning

What You Will Be Doing:

• Monthly Order and delegation of phones including maintaining relationship with phone vendor
• Receive and screen telephone calls and answer program inquiries via phone, email and mail
• Provide triage support and direct assistance to program participants as needed
• As assigned by program leadership, assist with the scheduled system of appointment reminders, to help ensure participants receive timely notification of upcoming supervision contacts and court appearances
• Perform data entry to enroll participants in Supervised Release, including legal information, demographic information, enter appointment attendance and other program information into the database as needed, ensuring accuracy
• Enter participant data into the database including pretrial supervision track, compliance with supervision appointments, re-arrest information, and case outcomes
• Complete and prepare for submission compliance documentation needed for the District Attorney’s Alternative Sentencing Office, judges, and the Criminal and Supreme Court Compliance and All-Purpose Parts
• Run demographic reports and retrieve other program data from databases for reporting purposes using excel pivot tables
• Complete database quality assurance audits to ensure program data is entered according to program standards and timeliness
• Generate program data needed for monthly billing reports and ensure its accuracy
• Act as program petty cash custodian and manage petty cash accounts
• Complete re-arrest checks using the CRIMS system and provide quarterly data to Strategic Planning and Analysis unit
• Provide specific administrative and program support to other members of Intensive Services Unit supervisory staff as needed, including scheduling meetings, assisting in set-up and preparation for special events, literature search, photocopying, and compiling materials
• Provide culturally competent services in accordance with CASES policies and practice
• Complete any other duties as required by the Intensive Services Unit Team Leader and supervisory staff
  
  
  

What We Are Looking For:

• Associate degree or High School Diploma/HSE with 2-3 years' experience
• Excellent organizational skills and attention to detail
• Excellent verbal and written communication skills
• Respect for confidentiality
• Strong interpersonal skills
• Highly proficient in word processing and spreadsheet applications (MS Word, Excel), experience with PowerPoint
• Must be a self-starter and able to work independently
  
  
  

Preferred Qualifications:

• Fluency in Spanish
  
  
  

Employee Benefits:

CASES cares about employee wellbeing, and we offer a comprehensive benefits package to support you and your family, including:  

• Medical
• Dental
• Vision
• Vacation and Paid Time Off – starting at 25 days-off annually, plus an additional summer self-care day
• 12 Paid Holidays per year
• Retirement 403b Competitive matching up to 6%
• Employee Referral Program
• Visit  www.cases.org/careers/  to learn more about benefits offered by the CASES
  
  
  

Our Values

At CASES, we like to move with PURPOSE, which reflects our values:

PEOPLE| Hold people’s stories with dignity

UNITY| Commit to a shared mission

RESPECT| Celebrate the strength of diversity

PROGRESS| Always work to improve

OPTIMIZE| Make the best use of resources

SOLUTIONS| Work together to solve problems

EMPATHY| Seek to understand others

Although we would love to learn about the skills of every candidate, only selected candidates that are selected will receive a response. We encourage you to apply for any position(s) you feel you are qualified for. 

CASES is proud to be an Equal Opportunity Employer. Employment with CASES is based solely on qualifications and competence for a particular position without regard to race, color, ethnic or national origin, age, religion, creed, gender, sexual orientation, disability, or marital, military, or citizenship status. We also actively recruit individuals with prior involvement in the criminal legal system.

This position is full-time Monday – Friday from 1:00 PM - 9:00 PM

35 hours per week