What are the responsibilities and job description for the Desktop Support position at The CCS Companies?
IT Desktop Support works to provide quality desktop support to a specified facilities internal customers as well as external client liaisons by responding to helpdesk requests as well as to take telephone inquiries. Under direct supervision of the department supervisor, Desktop Support technicians will prioritize problems and assist in the timely completion of work orders.
Why Work for CCS?
- $600 Welcome Bonus!
- Generous Paid Time Off Package of 3 weeks, plus your birthday and a summer floating holiday!
- No wait period for Health & Dental Insurance for all new hires!
- Award Winning Leadership Development Programs
- Excellent Employee Referral Program - make an extra $1500 for referring great people!
ESSENTIAL FUNCTIONS
- Manages PC installations, imaging, upgrades and patches.
- Troubleshoots and resolve problems related to hardware and software.
- Collaborates with Network Support to ensure that PCs, terminals, printers, laptops and other peripherals are in working order and able to connect to the corporate network.
- Track, update and manage issues using IT ticketing software.
QUALIFICATIONS
- 2 years of desktop support experience preferred, or 1 years of internship or relevant work experience in conjunction with an I/T focused degree would be considered.
- Technical areas of knowledge preferred are: PC hardware/software troubleshooting and repair; Windows 10 support; VPN Installs, TCP/IP Network Configurations and remote communication; Laptop Support; website troubleshooting, and Microsoft Office installs.
- Ability to prioritize work and meet deadlines.
- Ability to multi-task in a fast-paced environment.
- Must have a service ethic toward internal customer base.
- Ability to maintain a predictable and consistent full-time work schedule.
EDUCATION REQUIREMENTS
- Associates Degree required. Bachelor's Degree preferred.
The CCS Companies are an equal opportunity employer. Diversity and Veteran candidates strong urged to apply!
Job Type: Full-time
Pay: $24.00 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Life insurance
- Paid time off
- Tuition reimbursement
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Education:
- High school or equivalent (Required)
Experience:
- Desktop support: 3 years (Preferred)
- Microsoft Windows Server: 3 years (Preferred)
Work Location: In person
Salary : $24 - $26