Individual Medical ICHRA Service Representative

The Cason Group serves insurance professionals by delivering creative sales and service solutions that exceed expectations through Group Benefits, Individual Medical, and Financial Services.

Job Title: Individual Medical ICHRA Service Representative

Division: Individual Medical

Location: Columbia, SC

Type: Full-Time; May be eligible for hybrid work schedule after successful completion of training

Hiring Range: $42,000 - $55,000 annually (commensurate with directly applicable experience)

Commitment: Two-Year Commitment to The Cason Group

Our Individual Medical team serves brokers and agents by providing dedicated, experienced business sales consultations to individual medical professionals. As an Individual Medical ICHRA Service Representative, you will be responsible for providing exceptional service and support by ensuring the successful completion of ICHRA enrollment applications with appropriate carrier partners as well as providing service solutions regarding submissions, payments, and other post-enrollment needs that arise.

What Our ICHRA Service Representatives Do:

• Consult and Communicate: respond to all agents, reps, and members regarding ICHRA, additional enrollments, coverage clarifications, products, carrier regulations, billings, and claims; serve as the liaison between the agent, group administrator, vendor and carrier to ensure that all parties take the appropriate actions within specified timeframes; at the advisor’s request, work directly with client or member to resolve service issues; regularly communicate with manager concerning advisors’ escalated problems and concerns; build positive working relationships with sales reps, advisors, carrier partners, and internal staff to influence retention
• Organize and Track: record all actions with agents, groups, sales representatives, and carriers; log and track service tasks utilizing department platforms to ensure appropriate follow-up and resolution

What We Are Looking For:

• Bachelor’s degree or equivalent experience in a related field
• Excellent communication, interpersonal, and customer services skills including professional telephone manner and positive customer-service attitude with the ability to work with difficult people and issues
• Proficiency in Microsoft Office (specifically Word, Excel, and Outlook); general knowledge of database systems is desired
• Demonstrated proficiency in all parts of position within four months

Why You Should Work With Us:

• Excellent Benefits: Health, Dental, Vision, Life, and Disability insurance options
• 401K Retirement Plan with company contribution
• Paid Time Off (vacation and holidays)
• Employee Assistance Program
• Charitable Matching and Paid Community Service Time

Salary : $42,000 - $55,000