What are the responsibilities and job description for the Players Club Representative -Night shift position at The Casino @ Dania Beach?
Working at our casino is about providing FUN and SPECTACULAR Customer Service and being a Team Player! Join our Players Club team and be part of the fun and excitement, while providing great customer service to our guests.
What you will be doing
- Attends to all guest comments, questions, complaints, etc. in a friendly and efficient manner.
- Has full understanding of facility’s features, amenities and systems (Players Club, box office ticketing system, etc.).
- Executes all aspects of Players Club – recruits and registers new members, explains Club benefits and rules, checks and redeems points, validates promotional points.
- Executes all aspects of box office – sells event tickets, assists guests with ticketing inquiries, handles Will Call area, etc.
- Stays updated on promotions, special events, etc. to be able to competently inform guests.
- Serves as central problem-solving hub for employees to report issues occurring on the gaming floor or buffet area. Communicates reported issues to appropriate individuals.
- Executes required announcements in the casino.
- Acts as a greeter in the Casino.
- Performs usher duties as needed on event days.
- Assists with promotional giveaways as needed including but not limited to moving boxes and bagging items.
- Other duties as assigned.
The ideal candidate for this position
- High school diploma or GED preferred.
- Bilingual (English and Spanish) strongly preferred.
- 1-2 years of customer service experience preferred.
- Excellent customer service skills required.
- Strong written, oral and interpersonal communication skills.
- Must have keen attention to detail.
- Must have knowledge of Microsoft Office programs.
- Must be willing to learn Players Club and box office systems.
- Must be flexible and able to work well independently and in a team environment.
- Must be able to work a flexible schedule to include nights, weekends and holidays.
- Must be able to move items weighing up to 25 pounds within the casino.
- May be required to assist customers in an open, well-ventilated, semi-enclosed terrace where cigarette and cigar smoking is permitted.
- Key Access: Sensitive keys issued. Heightened responsibility for not leaving property /returning keys timely.
- Must apply and be able to obtain the appropriate state occupational gaming license, which includes lifetime FBI criminal background check.
- Must be able to pass drug testing as per company's Drug Free Workplace Policy and applicable background checks.
Benefits You Will Enjoy
- 401(k) Retirement Plan (Traditional and Roth with up to 4% Employer Match)
- Paid Time Off (15 to 25 days)
- Paid Parental Leave (2 weeks)
- Medical Plans
- Health Savings Account (HSA)
- Dental Plans
- Vision Plan
- Free Employee Assistance Program
- Free Short-Term Disability
- Free Basic Term Life Insurance
- Long Term Disability
- Accident/Critical Care Plans
- Group Term and Whole Life Insurance
- Pet Insurance Discounts
- Onsite Employee Meal Discounts
- Onsite Entertainment Discounts
- Free Access to continuous learning & development opportunities
- Free Access to exclusive Discounts & Perks
- Free Parking
Dania Entertainment Center, LLC is a Drug Free Workplace and Equal Opportunity Employer - M/F/D/V EOE