What are the responsibilities and job description for the RWCAR Housekeeping Manager position at The Carlyle, A Rosewood Hotel?
OUR PURPOSE AND CULTURE
We are driven to create a future where people and place enrich one another. We are wholly committed to rooting ourselves more deeply in every place we are in while setting new benchmarks for positive impact.
As a pioneering collective with a common purpose, we curate extraordinary moments and honor the soul of every place along our journey. At Rosewood Hotel Group, we answer The Calling. Together, we Make the Place.
THE TEAM
You will join the Housekeeping team and report to the Assistant Director of Housekeeping, with a dotted-line relationship to the Director of Housekeeping. You will lead and support Housekeeping Floor Supervisors, Laundry Valet Attendants, Room Attendants and House Attendants while partnering with Engineering, Front Office and other operating departments to maintain exceptional guest accommodations and public spaces.
YOUR ROLE
As Housekeeping Manager, you will oversee daily housekeeping operations and help lead the department in the absence of senior housekeeping leadership. You will organize staffing and assignments, inspect guestrooms and public areas, coach and develop associates, manage service recovery and ensure all work is completed according to Rosewood Brand, Forbes and LQA standards. Your leadership will support a safe, efficient and highly personalized guest experience.
HOW YOU'LL MAKE THE PLACE
- Lead daily housekeeping operations, verify staffing and room status, assign priorities, coordinate breaks and coverage, and confirm all AM and PM responsibilities are completed and documented.
- Inspect guestrooms, residences, leased apartments, corridors, public areas, offices, linen closets and service areas, ensuring cleanliness, sanitation, presentation and maintenance standards are consistently achieved.
- Maintain positive guest relations, anticipate needs, respond promptly to requests and resolve concerns in accordance with Rosewood Brand, Forbes and LQA standards.
- Coach, train, motivate and counsel associates; conduct briefings and performance reviews; provide performance feedback; and participate in recruitment, talent development and disciplinary processes with departmental leadership.
- Manage work orders and urgent repairs through HotSOS, follow up on pending items, safeguard keys and equipment, and oversee outside services such as carpet care, window washing, furniture repair and marble cleaning.
- Monitor guest supplies, linens, chemicals and cleaning supplies; conduct required inventories; manage discarded linen; and ensure equipment and materials are maintained in service-ready condition.
- Prepare schedules and work assignments, monitor payroll and departmental expenditures, maintain logs and tracking sheets, and provide accurate end-of-shift reports and operational follow-up.
- Review guest feedback and quality reports, support departmental goals and events, maintain effective communication and model the company culture, mission, vision and core values.
COULD THIS BE YOU?
- You have at least two years of experience in a similar capacity within a luxury or ultra-luxury property, with strong exposure to housekeeping management responsibilities.
- You hold a bachelor’s degree or bring equivalent professional experience.
- You have thorough knowledge of public-area management, laundry operations, proper chemical handling and applicable OSHA requirements.
- You can manage payroll, schedules, budgets and inventories while maintaining accurate records and efficient labor standards.
- You are confident training, developing and motivating housekeeping and laundry associates and can address performance concerns professionally and consistently.
- You are familiar with Microsoft Office, HotSOS and Opera and can perform basic mathematical calculations involving money and common units of measure.
- You work with attention to detail, speed and accuracy; remain calm under pressure; use sound judgment; protect confidential information; and collaborate effectively with minimal supervision.
- You communicate clearly in English, with additional language fluency preferred, and can meet the physical requirements of the role, including transporting up to 25 pounds and moving throughout hotel work areas.
OUR BENEFITS
As part of our team, you'll enjoy a thoughtfully designed benefits package that supports your wellbeing, professional growth, and life beyond work. This includes medical coverage, retirement benefits, paid time off, complimentary room nights, learning and development opportunities, global career opportunities, and industry-leading paid parental leave supporting eligible associates across all paths to parenthood.
OUR COMMITMENT TO YOU
At Rosewood Hotel Group, your voice is heard and valued. We're a community that encourages associates to be themselves, not fit into a fixed culture, and this philosophy shines through in our commitments to reflect and honor the history, culture and geography of our destinations. We're not only committed to building and nurturing genuine, long-lasting relationships but to transforming them, and our Diversity, Equity and Inclusion (DEI) strategy helps put these principles into practice.
Qualifications
- Bachelor degree or equivalent work experience.
- Minimum two years’ experience in a similar capacity for a luxury or ultra-luxury property preferably in a union environment
Salary Range $75,000 - $80,000
Salary : $75,000 - $80,000